Deanna Idiaquez

Fontana,CA

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

years of professional experience

Work History

Dispatcher

VVD Communications

02.2022 - Current

Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Communicated with customers to provide delivery updates and resolution.
Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Answered phone calls and responded to customer emails.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Bakery Clerk

Vons Grocery Store

08.2020 - 01.2022

Maintained tidy and organized work area to comply with cleanliness standards.
Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Decorated and merchandised quality bakery goods to build business reputation and revenue base.
Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.

Education

Bachelor of Science - Kinesiology

California State University

San Bernardino

05.2024

Skills

Dispatch Coordination: Coordinated the dispatch of field personnel to various service calls, ensuring technicians are sent to correct locations efficiently, and work orders are completed promptly
Customer Relations: Establishing and maintaining positive relationships with clients by addressing their concerns, providing updates on service progress, and ensuring their satisfaction with provided services
Service Coordination: Effectively managing scheduling and coordination,and ensuring that appointments are scheduled efficiently to meet customer needs
Dispatching Personnel: Dispatching the right technicians with necessary skills and equipment to customer locations, maximizing productivity and minimizing delays
Database Management: Maintaining a comprehensive database of customer information, service history, and technician records, which helps in efficient service provision and customer engagement

Work Prioritization: Effectively prioritizing service requests based on factors like urgency, customer preferences, and technician availability to streamline workflow
Quality Assurance: Monitoring service quality to ensure that work is completed to high standards and that customers receive reliable, top-notch service
Customer Satisfaction: Focusing on exceeding customer expectations, addressing concerns, and delivering a high level of service to maintain or improve customer satisfaction
Friendly and Outgoing: Interacting with customers and field personnel in a friendly, approachable manner, which fosters a positive and cooperative work environment and enhances customer experiences
Punctual and Reliable: Consistently meeting deadlines and commitments, ensuring that appointments are kept and customers can rely on timely service, which contributes to customer trust and satisfaction

Languages

Spanish

Limited Working

Additional Information

Internship at Riverside Medical Clinic with a licensed professional. Had the invaluable opportunity to gain a hands-on experience in the healthcare field. Worked closely with patients, providing support and assistance in various aspects of their care. This experience allowed the ability to develop strong interpersonal and communication skills, as well as a deep understanding of the importance of empathy and compassion in patient care. Gained the chance to observe medical professionals in action, learn about medical procedures, and contribute to a collaborative healthcare team. This internship provided a rich learning experience that has not only deepened my passion for healthcare but also provided preparation for a rewarding career in the field.

Timeline