DEANNA IOLE
Pittsburgh,PA
Summary
Highly organized, detailed oriented, customer focused, professional, seeking challenging responsible position in the business industry with opportunities for growth. Document Control Specialist with 10 years of Biotech pharmaceutical experience. Proficient in Microsoft Word formatting and document management. Familiar and comfortable with paper-based document control procedures in addition to GMP regulated environment. Excellent eye for detail and highly organized.
Overview
26
26
years of professional experience
Work History
Bilingual Member Services Representative
Vision Benefits Of America - VBA
08.2023 - Current
- Managed approximately 30 incoming calls, emails and chats per day from customers.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner via calls, chats and email.
- Enhanced company reputation by providing exceptional customer service and support.
- Worked closely with provider relations in order to approve medical necessary contacts for members.
Document Control Specialist
Kadmon/ Sanofi Pharmaceuticals
03.2012 - 09.2022
- Primary responsibility is the maintenance and filing of documents to the paper Trial Master File
- This includes performing all the following:
- Quality Check (QC) of paper TMF documents
- Collaborating with Clinical Operations for collection and correction of clinical documents submitted to the TMF
- Completing TMF Transmittal forms and maintaining TMF Table of Contents
- Filing documents to the paper TMF
- Responsible for tracking updated FDA Form 1572s across all studies and multiple eTMF environments for Regulatory submission to the FDA
- Assist in periodic eTMF Quality Checks within multiple eTMF environments throughout the course of a clinical trial
- Upload documents to the Kadmon eTMF, Veeva Vault and route for internal QC review and approval
- Maintenance and filing of FDA Regulatory correspondence to the regulatory files.
Auditor
AmeriSource Bergen, ABC
07.2011 - 12.2011
- Responsible for auditing insurance investigation cases for approval or rejection
- Notifying Program representatives of changes needed to report pharmacy benefits to patient and Doctor’s office
- Notifying patients of insurance investigation outcome.
Operations Training Specialist
Accredo Health Group
01.2008 - 02.2011
- Demonstrated credible subject matter expertise by keeping current on products, policies, procedures, and systems to aid in the development of comprehensive training classes
- Maintaining training records, developmental action plans, and employee process
- Assisting with assessments to identify and analyze training gaps, manage group dynamics, identifying resistance to change, resolving conflict, and seeking and providing feedback where appropriate
- Supervising and assessing new hires
- Reviewing and analyzing samples of recorded calls to ensure service levels were met and internal processes followed
- Identifying and communicating opportunities for process engineering, policy revisions and system improvements.
Client Care Coordinator of Pharmacy
Accredo Health Group
01.2006 - 01.2008
- Overall responsibility included receiving inbound calls and making outbound calls to patients regarding pharmaceutical and ancillary supplies
- Interviewing potential employees and training new hires on non-oral/oral medications
- Translating documents from English to Spanish
- Interacting closely with Pharmacists, Senior Clearance Specialist and Shipping department.
Administrative Professional
H.M. Barth & Company, LLC
01.2004 - 01.2006
Customer Service Representative
Cooper Vision
01.2001 - 01.2004
Insurance Coder
Marina Medical
01.2000 - 01.2001
Administrative Assistant
Chrisde Insurance Services
01.1998 - 01.2000
Education
Katella H.S. - General Education - Completed
Golden West College
Huntington Beach, CA2005
Skills
- Six Sigma – Green Belt
- ETMF, Veeva Vault, Wingspan, ClinTrak,
- Microsoft Office
- Records Maintenance
- Inventory Audits
- Document Organization
- Process Auditing
- Records Management
- Project Support
- Customer focused
- Bilingual
- Maintenance Requirements
- Written Communication
- Data Quality
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Member Services Representative
Vision Benefits Of America - VBA
08.2023 - Current
Document Control Specialist
Kadmon/ Sanofi Pharmaceuticals
03.2012 - 09.2022
Auditor
AmeriSource Bergen, ABC
07.2011 - 12.2011
Operations Training Specialist
Accredo Health Group
01.2008 - 02.2011
Client Care Coordinator of Pharmacy
Accredo Health Group
01.2006 - 01.2008
Administrative Professional
H.M. Barth & Company, LLC
01.2004 - 01.2006
Customer Service Representative
Cooper Vision
01.2001 - 01.2004
Insurance Coder
Marina Medical
01.2000 - 01.2001
Administrative Assistant
Chrisde Insurance Services
01.1998 - 01.2000
Katella H.S. - General Education - Completed
Golden West College
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