Deanna Irizarry
New Britain,CT
Summary
Proven track record in enhancing patient and customer satisfaction, notably at Hospital For Special Care, by leveraging exceptional patient relationship-building skills and a compassionate approach. Skilled in pediatric care and adept at increasing team efficiency, demonstrated by training personnel and improving service delivery standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Nurse's Assistant
Hospital For Special Care
2023.08 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Upheld infection control and prevention policies across different patient-facing areas.
Patient Support Associate
Hospital For Special Care
2020.03 - 2023.08
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection. Createdated activities for patients four months to 17 years old.
Customer Service Desk Associate
Walmart
2020.09 - 2021.02
- Responded promptly to incoming sales leads and requests for technical support.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Associate of Science - Human Services Social Work
Tunxis Community College
Farmington, CT05.2025
High School Diploma -
New Britain High School
New Britain, CT06.2017
Skills
- Continuing education
- Patient relationship building
- Compassionate
- Adaptable
- Compassionate caregiver
- Pediatric Care
- Reliable team player
Certification
- CNA - Certified Nurse Assistant
Timeline
Certified Nurse's Assistant
Hospital For Special Care
2023.08 - Current
Customer Service Desk Associate
Walmart
2020.09 - 2021.02
Patient Support Associate
Hospital For Special Care
2020.03 - 2023.08
Associate of Science - Human Services Social Work
Tunxis Community College
High School Diploma -
New Britain High School
- CNA - Certified Nurse Assistant
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