DeAnna Jeanty
Fort Myers,FL
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
19
19
years of professional experience
Work History
Account Manager
Abide Agency
03.2020 - 04.2024
- Offered detailed information about products and binding coverage.
- Leveraged advanced analytical skills to evaluate and compare policy options, ensuring clients received the best possible value for their insurance investments.
- Collaborated with underwriters to negotiate favorable policy terms and pricing for clients, ensuring comprehensive coverage at competitive rates.
- Optimized renewal processes for enhanced customer experience by proactively reviewing policies prior to expiration dates.
- Maintained a high level of professionalism and ethics, adhering to all applicable regulations and industry standards.
- Received inbound phone calls and electronic quote submissions.
- Implemented effective cross-selling initiatives that resulted in increased revenue from existing customers.
- Explained detailed policy concepts in easy-to-understand terms.
- Increased client satisfaction by providing personalized commercial insurance solutions tailored to their specific needs.
- Reviewed, shopped and processed renewals.
- Reduced errors in policy documentation by meticulously reviewing contracts before submission to underwriting teams.
- Advised business owners on risk management strategies to mitigate potential losses while maintaining cost-effective coverage levels.
- Assisted clients in navigating the claims process, advocating on their behalf and securing fair settlements.
- Collected premiums on or before effective date of coverage.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Customer Service Representative
FHC Insurance
03.2018 - 03.2020
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Housekeeping Supervisor
TownePlace Suites by Marriott
04.2017 - 03.2018
- Front Desk Associate
- Customer Service Specialist.
Lead Preschool Teacher
Mcgregor Early Learning Academy
02.2014 - 04.2017
- Assisted and supervised [Number] children through entire school day.
- Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
- Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
- Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.
- Utilized positive reinforcement techniques when addressing behavioral issues, maintaining a respectful and orderly classroom environment conducive to learning.
- Applied play-based strategies to provide diverse approaches to learning.
- Utilized books, songs and games to engage students.
- Enhanced preschoolers'' learning experiences by incorporating creative and interactive teaching methods in daily lessons.
Lead Preschool Teacher
Heaven's Treasure Academy
12.2012 - 10.2013
- Teaching numbers, letters and manners
- Potty Training
- Implementing the curriculum provided to me
- Following State rules
- Prepare Art projects for the class
- Child safety
- Teach Music Class
- Teach Spanish and Sign Language.
Lead Infant and Ones Teacher
Youthland Academy
11.2011 - 10.2012
- Responsible for Training new hires
- Responsible for making sure the curriculum was being implemented daily
- Responsible for making decorations and making sure it went alone with the season
- Responsible for making sure State rules were being followed
- Responsible for making sure we meet the needs of the child and parents.
Reconditioning Associate
CarMax
06.2011 - 11.2011
- Responsible for cleaning the interior and exterior of cars
- Responsible for scanning cars in and out of inventory
- Responsible for driving and delivering cars to other dealerships.
Nurses Aide
Tri County Extended Care Center
09.2010 - 08.2011
- Responsible for feeding, bathing and dressing residents
- Responsible for assisting residents with activities of daily living.
Nurses Aide
LoveLand HealthCare
09.2009 - 02.2010
- Responsible for feeding, bathing and dressing residents
- Responsible for assisting residents with activities of daily living.
JIHM
06.2005 - 10.2008
Skills
- Microsoft Programs & Outlook
- Proficient in NowCerts and Agency Matrix
- Leadership
- Teamwork and Collaboration
- Client Relations
- Goal-Oriented
- Fluent in Haitian Creole
Non Profit Work
Current serve on the broad of a mission in Haiti.
Education And Licenses
- High School Diploma, 2004
- Ohio Department of Health, 2009, Nurses Aide License
- CPR and First Aid, 2010
- Early Childhood Education, 2011
- Florida Department of Financial Services, 02/09/2018, 0214- LIFE INCL VARIABLE ANNUITY,
- 0440 - CUSTOMER REPRESENTATIVE 2018
- 220 - Property & Casualty 2020
Timeline
Account Manager
Abide Agency
03.2020 - 04.2024
Customer Service Representative
FHC Insurance
03.2018 - 03.2020
Housekeeping Supervisor
TownePlace Suites by Marriott
04.2017 - 03.2018
Lead Preschool Teacher
Mcgregor Early Learning Academy
02.2014 - 04.2017
Lead Preschool Teacher
Heaven's Treasure Academy
12.2012 - 10.2013
Lead Infant and Ones Teacher
Youthland Academy
11.2011 - 10.2012
Reconditioning Associate
CarMax
06.2011 - 11.2011
Nurses Aide
Tri County Extended Care Center
09.2010 - 08.2011
Nurses Aide
LoveLand HealthCare
09.2009 - 02.2010
JIHM
06.2005 - 10.2008