DeAnna Jordan
Elk City,Ok
Summary
Proven track record of enhancing customer satisfaction at Quick N Easy, leveraging strong customer service and advanced data entry skills. Increased productivity by streamlining operations and maintaining high accuracy in financial transactions. Demonstrated work ethic and integrity, achieving commendable satisfaction ratings and fostering strong relationships with both customers and team members.
Overview
29
29
years of professional experience
Work History
Cashier/Billing Clerk
Quick N Easy
11.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained up-to-date client information in the invoicing system, reducing delays due to incorrect data.
Online Personal Shopper
Wal-Mart Supercenter
11.2022 - 10.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
I-40 Mowers
Troy & DeAnna Jordan
03.2015 - 07.2022
- Demonstrated proficiency in operating a range of equipment, including riding mowers, push mowers, and zero-turn mowers.
- Streamlined operations by maintaining organized workspaces, tools, and vehicles for easy access during jobs.
- Safely operated various types of mowers, trimmers, and blowers to ensure optimal lawn care results.
- Identified potential problems early through regular inspections of turf condition, taking corrective action as needed.
Secretary/Billing
Milford / Elk City Pipe Supply
11.2015 - 12.2016
- Prepared reports for review by senior leadership to provide insight into ongoing projects or areas of concern within the community.
- Supported city officials during meetings by taking detailed minutes for accurate recordkeeping.
- Conducted research on behalf of city officials to inform decision-making processes about various projects or initiatives.
- Contributed to budget management processes by tracking expenses and providing recommendations for cost-saving measures.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
Loan Administrative Assistant
InterBank
10.2010 - 08.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Established strong working relationships with banking partners, facilitating access to credit facilities when needed.
- Promoted digital banking solutions to customers, driving increased adoption of online and mobile banking platforms.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices for Deposit Operations Clerks.
- Increased productivity within the team by sharing best practices and assisting colleagues when needed.
- Developed strong working relationships with branch staff, collaborating on cross-functional projects as needed.
- Collaborated with cross-functional teams to develop new investment products for IRA portfolios.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Worked with underwriters to fix application problems and resolve issues.
- Provided guidance to borrowers regarding various loan programs, helping them select the best option for their situation.
- Connected borrowers to appropriate resources for resolving credit issues when necessary, improving chances for future approval success.
Cashier/Manager
Pendlettons Truck Stop
07.1995 - 07.2010
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Handled phone inquiries professionally, providing prompt assistance or transferring calls as needed for optimal guest service.
- Balanced cash drawer at the end of each shift, ensuring accuracy in financial reporting and minimizing discrepancies.
Education
No Degree - Business/Nursing/Medical Coding
SWOSU
Sayre/Weatherford, Ok08.1998
High School Diploma -
Canute High School
Canute, OK05.1998
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Cashier/Billing Clerk
Quick N Easy
11.2023 - Current
Online Personal Shopper
Wal-Mart Supercenter
11.2022 - 10.2023
Secretary/Billing
Milford / Elk City Pipe Supply
11.2015 - 12.2016
I-40 Mowers
Troy & DeAnna Jordan
03.2015 - 07.2022
Loan Administrative Assistant
InterBank
10.2010 - 08.2014
Cashier/Manager
Pendlettons Truck Stop
07.1995 - 07.2010
No Degree - Business/Nursing/Medical Coding
SWOSU
High School Diploma -
Canute High School
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