DeAnna Juarez
Melbourne,USA
Summary
Dynamic and well-rounded patient service representative with extensive experience in upper cervical chiropractic care. Proven expertise in fostering strong customer relations, ensuring positive patient experiences while efficiently addressing needs. Recognized as a fast learner, adept at adapting to new challenges and technologies in a rapidly evolving environment. Committed to delivering exceptional service and support, contributing to the overall success of the healthcare team.
Overview
4
4
years of professional experience
Work History
Contact Center
Remote-Outdoor Adventure Group
01.2025 - Current
- Inbound and outbound calls, emails and chats, booking and payments.
Office Assistant
Upper Cervical Melbourne
05.2022 - 08.2024
- Onboard New Patients, Take Payments, Assist with Scheduling, Digital Communications, Front Facing Customer Service, Review Treatment Plans, Recommend Supplemental Treatments.
Customer Service
Rocky Mountain Oils
10.2021 - 05.2022
- Assist customers via phone and chat, troubleshooting, multitasking with multiple systems, posting company reviews online, working with development team, processing refunds and price adjustments, product testing.
- Relocated to Florida October 2021
Education
Diploma -
West High School
01.2003
Skills
- Customer engagement
- Experienced with Microsoft Office applications
- Chiro HD appointment management skills
- Real-time support interaction
- Operational support
- Debt collection strategies
- Conflict resolution
Timeline
Contact Center
Remote-Outdoor Adventure Group
01.2025 - Current
Office Assistant
Upper Cervical Melbourne
05.2022 - 08.2024
Customer Service
Rocky Mountain Oils
10.2021 - 05.2022
Diploma -
West High School