Overview
Work History
Education
Skills
Professional Accomplishments
Timeline
Generic

Deanna Karen

Apple Valley,CA

Overview

18
18
years of professional experience

Work History

Customer Service Representative

MAPEI Corporation
04.2019 - Current
  • Input, monitor, follow and track orders from start to finish, and update clients to ensure deadlines are being met with a safe, and smooth delivery.
  • Respond to client requests for products, services, pricing, and other pertinent information.
  • Work closely with the production and shipping departments to receive accurate inventory and shipping information.
  • Tackle order issues with confidence and creativity to resort to a positive outcome for all.
  • Investigate, consult, and rectify situations with outside parties to resolve discrepancies, and complaints for an effective solution.
  • Process client complaints and credits, and reconcile invoices.

Customer Service Associate

Apple Valley Tax
02.2019 - 04.2019
  • Greet clients and the general public.
  • Answer and handle incoming calls for the office.
  • Resolve concerns and complaints.
  • Set up client accounts.
  • Responsible for entering the correct documents to ensure that the client receives a correct tax return.

Administrative Coordinator

Daily Press
04.2007 - 04.2018
  • Supplied support for the Advertising Department by scheduling appointments, responding to client inquiries and complaints, and fulfilling quotes and orders.
  • Assisted in the development and finish of the product.
  • Billed and monitored accounts to verify accuracy, and to clear up any discrepancies.
  • Responsible for collections on client accounts.
  • Maintained files, databases, and reports for the department.
  • Created and placed advertisements, and legal documents, for monthly accounts and the general public, via online, walk-ins, appointments, emails, faxes, and over the telephone.
  • Answered and handled incoming calls on the department queue.
  • Handled a variety of payment types for client purchases.

Education

Associate of Arts - Communications

Mt San Antonio College
Walnut, CA

Skills

  • Multi-Tasking
  • Team Player
  • Great Work Ethic
  • Prioritization
  • Conflict Resolution
  • Account Management

Professional Accomplishments

Successfully helped save a company from a possible financial loss by taking it upon myself to troubleshoot issues that were arising with the new billing system, resulting in achieving reconciliation with client invoices.

Timeline

Customer Service Representative

MAPEI Corporation
04.2019 - Current

Customer Service Associate

Apple Valley Tax
02.2019 - 04.2019

Administrative Coordinator

Daily Press
04.2007 - 04.2018

Associate of Arts - Communications

Mt San Antonio College

Similar Profiles

CREATE PROFILE
Deanna Karen