Deanna Kellogg
Jaffrey,NH
Summary
Highly driven, results oriented Accounts Receivable Manager with over 20 years' progressive experience in accounts receivable. Self-directed professional with excellent problem solving, communication, organizational, and management skills. Expertise in identifying organizational needs and developing innovative, effective solutions.
Overview
32
32
years of professional experience
Work History
Accounts Receivable Manager
Coca-Cola Beverages Northeast, Inc.
07.2022 - Current
- Manage maintenance and collections for $350 million portfolio of past due and delinquent accounts
- Supervise accounts receivable office personnel of 20, which include work allocation, training, and problem resolution; evaluate performance and make recommendations.
- Created and implemented yearly review process for hourly team.
- Oversee operations of the department, encompassing cash application, collections, deduction resolution, accounts receivable follow-up, and reimbursement management.
- Ensure that activities of the AR operations are conducted in a manner that is consistent with overall department protocol.
- Manage End of Month and End of Year A/R closings.
- Facilitated successful internal and external audits through sound and thorough documentation.
- Developed and maintained strong client relationships, fostering trust and open communication.
- Improved department efficiency through adoption of new technologies and automation tools.
- · Developed and implemented monthly sales center calls to discuss and resolve past due and delinquent accounts.
- Analyzed aging reports and provided recommendations for improving collections efforts.
Credit and AP Manager
ECCO USA Inc.
11.2014 - 07.2022
- Manage maintenance and collection for $60 million portfolio of past due and delinquent accounts.
- Supervised 6 person staff of 4 deduction specialists, 1 collection specialist and 1 supervisor.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Reduced DSO by 5 days first year of employment.
- Successfully implemented credit card surcharge and level 3 processing saving $200K yearly in credit card fees.
- Created and implemented professional credit application to protect company’s assets.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- During pandemic was able to avoid any write offs for bad debt.
- Responsible for quarterly department budget and forecasting.
- Handled all bankruptcy/chapter 11 filings and working with outside counsel.
- Established strong working relationships with internal and external customers.
- Developed strategies and goals to reduce exposure to write-offs.
- Selected and managed relationships of third-party collection agencies.
- Monitored accounts for signs of fraud and non-payment issues.
- Evaluated complex customer profiles using financial statements, credit reports, and industry data to make informed credit limit decisions.
- Negotiated settlements and payment terms with customers and delivered customized payment plans.
Accounts Receivable Manager
Tyco International, Inc./Simplex Grinnell
01.2014 - 11.2014
- Manage maintenance and collection for $300 million portfolio of past due and delinquent accounts.
- Supervise 20-person staff of 17 collectors and 3 Supervisors.
- Credit approval and order release authority up to $250K.
- Approve agency placements, refunds and bad debt write offs.
- Set cash targets for 68 sales districts based on cash targets for region monthly.
- Provide weekly reports to identify problem accounts and provide updates regarding collection target/resolution.
- Analyzed aging reports and provided recommendations for improving collections efforts.
Accounts Receivable Manager
C&S Wholesale Grocers Inc.
01.2008 - 11.2014
- Manage maintenance and collection for $500 million portfolio of past due and delinquent accounts.
- Maintain reports for bad debt and bad debt recovery and worked with specialists to facilitate collection.
- Supervise 10-person staff of trade collection analysts, vendor collection analysts, and supervisors.
- Partnered with sales teams to develop customized payment plans for high-value clients, ensuring long-term business partnerships.
- Conducted thorough credit reviews to minimize potential risks while maximizing company revenues.
- Analyzed aging reports and provided recommendations for improving collections efforts.
Payroll Services Manager
C&S Wholesale Grocers Inc.
11.2006 - 10.2008
- Oversaw completion of payroll processing objectives for multi-system, multi-state organization.
- Maintained relationships with internal and external auditors as well as state and federal agencies.
- Processed all W2s according to state and local tax laws and regulations.
- Directed 28-person payroll staff and improved morale through open door policy, guidance, and mentoring.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Contracts Manager
GovConnection, Inc
11.2004 - 10.2006
- Oversaw company's contracting process and developed new reporting with repository to track key contract reporting requirements such as sales and product shipped without additional costs.
- Negotiated contracts and related documents for procurement, IT, and corporate operations.
- Worked with general counsel to determine appropriate company risk allocation across contracts.
- Supervised 5 contract professionals in reporting, relationship management, bids, and proposal submission.
- Performed monthly variance analyses.
- Developed monthly and quarterly reporting for federal teaming agreements.
- Subject matter expert for implementation of RFID and UID project.
Credit & Collections Assistant Manager
PC Connection, Inc.
06.1992 - 10.2001
- Managed and maintained $45 million collections portfolio for SLED accounts.
- Supervised eight collection agents, oversaw sales order review, and maintained federal contract compliance.
- Streamlined written processes and procedures for credit and collections, implemented daily organizational task lists, developed process for new account approval, and empowered analyst decision-making.
- Worked as strategic planning subject matter expert for merger of accounts receivable systems.
- Reduced delinquency by training collectors on customer relations, federal laws, regulations, FAR clauses, and procedures for making calls to federal, educational, state, or local agencies.
- Improved efficiency of procedures and fostered cooperative environment between sales and credit departments.
- Improved sales team confidence, training, and understanding of intricate needs for payment after sale.
Education
Accounting I And Accounting II Course Work
Franklin Pierce University
Rindge, NHBusiness Credit Principles Certificate Course
National Association of Credit Management
Skills
- Accounts receivable professional
- Complex problem solving
- Strong communication skills
- Effective time management
- Proficient in SAP
- Excellent managerial techniques
- Conflict resolution techniques
- Policy and procedure development
- Staff training and development
- Relationship and team building
- Expert in customer relations
- Problem-Solving
Affiliations
- National Association of Credit Management
Timeline
Accounts Receivable Manager
Coca-Cola Beverages Northeast, Inc.
07.2022 - Current
Credit and AP Manager
ECCO USA Inc.
11.2014 - 07.2022
Accounts Receivable Manager
Tyco International, Inc./Simplex Grinnell
01.2014 - 11.2014
Accounts Receivable Manager
C&S Wholesale Grocers Inc.
01.2008 - 11.2014
Payroll Services Manager
C&S Wholesale Grocers Inc.
11.2006 - 10.2008
Contracts Manager
GovConnection, Inc
11.2004 - 10.2006
Credit & Collections Assistant Manager
PC Connection, Inc.
06.1992 - 10.2001
Accounting I And Accounting II Course Work
Franklin Pierce University
Business Credit Principles Certificate Course
National Association of Credit Management