DeAnna Kennedy
Garner,NC
Summary
Detailed-focused Data Analyst with over 15 years of experience in telephone Customer Service. And possess a positive attitude. Organized and Dependable candidate successful at Empathizing with others. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard working with a passion for Helping others.
Aiming to use my proven skills to effectively fill the Disability Claims Specialist position in your company.
Overview
15
15
years of professional experience
Work History
Data Analyst
RTI International / HR Directions, LLC
Raleigh , NC
2011.07 - Current
- Meticulous Data Analyst accomplished in compiling, transforming and analyzing complex information through software.
- Data Collections Specialist-Call Providers Offices to collect medical and billing information.
- Reviewed and edited project materials, technical and procedural documents and reports 40+ pgs.
- Organized medical data into specialized databases for researchers.
- Adhered to project costs and tracked all Invoices submissions and payments
- Conducted Inventory and file and records management.
- Receipter: Review medical/billing records for processing. As well as enter medical/billing notes verifying medical/billing information for interdepartment access and review.
- Logged charges and payments within Citrix Processing System.
Legal Assistant
Brownlee Law Firm
Raleigh , NC
2010.09 - 2010.12
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Answered phones, scan and filed documents
Grievance Resolution Analyst
Universal American, Medicare Part D Insurance Co.
Solon , OH
2006.10 - 2010.06
- Research member complaint and makes necessary adjustments in order to resolve issue
- Develop and demonstrate proficiency in investigating and researching complaints
- Resolve issue and adjust inquires within the companies standard operating practices
- Research and resolve grievances through multiple systems for other departments as assigned to ensure issue is resolved in a timely manner
- Effectively communicate resolution to member verbally or in written correspondence
Education
Associate of Applied Science - Assoc. of Applied Bus/Office Admin/Word Processing
Cuyahoga Community College
Cleveland, OHSkills
- Data Analysis
- Data Collections Specialist
- Medical/Billing
- Administration
- Clerical Support
- Filing/Archiving
- Excellent Organization Skills
- Attention to Detail
Timeline
Data Analyst
RTI International / HR Directions, LLC
2011.07 - Current
Legal Assistant
Brownlee Law Firm
2010.09 - 2010.12
Grievance Resolution Analyst
Universal American, Medicare Part D Insurance Co.
2006.10 - 2010.06
Associate of Applied Science - Assoc. of Applied Bus/Office Admin/Word Processing
Cuyahoga Community College
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