Deanna Kern
Hudson,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
National Accounts Coordinator II
Applicant Insight
New Port Richey, FL
03.2018 - 04.2021
- Conducted regular training sessions for staff members on new software programs or processes.
- Heavily involved with companies first acquisition including being the account manager for all clients acquired.
- Resolved customer complaints in a timely manner while upholding company standards.
- Facilitated communication between different departments in order to resolve issues quickly.
- Maintained records of customer needs and preferences.
- Educated and updated clients on procedural, technological, compliance and regulatory changes affecting workflow, pricing, technology, and service.
- Handle a significant number of inbound and outbound transactions, providing phone and e-mailed based support.
- Perform new account set-up and existing account maintenance functions.
- Evaluating assigned account’s business processes and providing recommendations for automation and enhancements.
Verifications Team Lead
Universal Background Screening
New Port Richey, FL
04.2017 - 03.2018
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Ensured compliance with company policies and procedures throughout the team.
- Motivated staff through positive reinforcement techniques.
- Delegated tasks appropriately according to individual skill sets.
- Manage in/outbound calls for Employment, Education, Reference, and Licensing Verification's.
• Data entry and maintain effective record keeping for all calls handled.
• Ensure all verifications sent out are followed up on in a timely manner.
National Accounts Coordinator
Applicant Insight
New Port Richey, FL
08.2014 - 04.2017
- Create and modify documents using Microsoft Office - specifically Outlook, Word, Excel and Adobe Acrobat.
- Interacting with clients via telephone and e-mail.
- Addressing client issues with problem solving skills to offer timely and accurate solutions.
- Act as a liaison for internal and external communications with assigned accounts.
- Processing of new and post hire reports based on client’s scope of work.
- Consistently meeting or exceeding the respective Account Coordinator requirements.
Education
Associate of Science - Health Information Technology
St. Petersburg College
St. Petersburg, FL05-2024
Certificate - Medical Coding And Revenue Management
Saint Petersburg College
St. Petersburg, FL04-2024
Certificate - Healthcare Data Management
Saint Petersburg College
St. Petersburg, FL04-2024
Skills
- Excellent Communication Abilities
- Account Management
- Proficient in Microsoft Suite including Word, Excel, Powerpoint and Outlook
- Telephone And Email Etiquette
- Conflict Resolution Knowledge
- Attention to Detail
- Goal-Oriented
- Effective Listener
- Self-starter
- Positive Attitude
Timeline
National Accounts Coordinator II
Applicant Insight
03.2018 - 04.2021
Verifications Team Lead
Universal Background Screening
04.2017 - 03.2018
National Accounts Coordinator
Applicant Insight
08.2014 - 04.2017
Associate of Science - Health Information Technology
St. Petersburg College
Certificate - Medical Coding And Revenue Management
Saint Petersburg College
Certificate - Healthcare Data Management
Saint Petersburg College
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