DeAnna Kern
Milwaukee,WI
Summary
Proven achiever with extensive experience in customer service and logistics, demonstrated at Amazon by enhancing delivery efficiency and customer satisfaction through exceptional time management and route optimization. Skilled in medication administration and fostering strong client relationships, showcasing a blend of hard and soft skills vital for dynamic work environments. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Hardworking and passionate job seeker offering strong foundation in healthcare principles and dedication to patient well-being, ready to learn and grow in medical environment. Delivers ability to understand and apply safety protocols and patient interaction techniques. Ready to use and develop skills in venipuncture and specimen handling.
Personable and reliable individual with strong dedication to patient care and accuracy. Possesses solid understanding of blood collection techniques and infection control procedures, and skilled in venipuncture. Committed to providing high-quality care and ensuring patient comfort and safety.
Overview
3
3
years of professional experience
1
1
Certification
Work History
PCW
Close To Home Assisted Living
02.2024 - 04.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Receptionist
ATC Income Tax
12.2021 - 07.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Driver
Go Rite Way
11.2021 - 04.2022
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Cashier
St. Vincent De Paul
07.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Delivery Driver
Amazon
10.2021 - 12.2021
- Delivered packages to customer doorsteps and business offices.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Verified accuracy of all deliveries against order forms.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Education
GED -
Holmes Community College
08.2019
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Blood collection techniques
- Specimen labeling procedures
- Blood culture collection
Certification
- Certified Phlebotomist, New Beginnings Adult Learning Center
Timeline
PCW
Close To Home Assisted Living
02.2024 - 04.2024
Receptionist
ATC Income Tax
12.2021 - 07.2022
Driver
Go Rite Way
11.2021 - 04.2022
Delivery Driver
Amazon
10.2021 - 12.2021
Cashier
St. Vincent De Paul
07.2021 - 01.2022
GED -
Holmes Community College
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