Deanna Kern
Hudson,FL
Summary
Student-focused healthcare administration professional with extensive experience in customer support, account coordination, and team leadership within regulated environments. Skilled in building rapport, managing high-volume phone and email communications, resolving issues, and maintaining accurate documentation. Currently completing a Bachelor of Applied Science in Health Services Administration.
Overview
7
7
years of professional experience
Work History
National Accounts Manager
Applicant Insight
03.2018 - 04.2021
- Served as the dedicated account representative for over 100 assigned clients following company acquisition.
- Provided phone- and email-based support to address client questions, concerns, and service issues.
- Educated clients on procedural, technological, compliance, and regulatory changes affecting workflow and services.
- Evaluated assigned accounts’ processes and provided recommendations for automation and service improvements.
- Maintained accurate documentation while meeting productivity and quality expectations.
Verifications Team Lead
Universal Background Screening
04.2017 - 03.2018
- Provided daily guidance and support to a verification team handling employment, education, reference, and licensing verifications.
- Delegated tasks based on individual skill sets while ensuring accuracy and adherence to company procedures.
- Ensured compliance with internal policies and regulatory requirements.
- Managed inbound and outbound calls requiring professionalism and attention to detail.
National Accounts Coordinator
Applicant Insight
08.2014 - 04.2017
- Acted as a liaison between internal teams and external clients to support assigned accounts.
- Addressed client issues using problem-solving skills to deliver timely and accurate resolutions.
- Created and modified documents using Microsoft Outlook, Word, Excel, and Adobe Acrobat.
- Consistently met or exceeded performance expectations for the Account Coordinator role.
Education
Bachelor of Science - Health Services Administration
St. Petersburg College
Clearwater, FL05-2026
Associate of Science - Health Information Technology
St. Petersburg College
Clearwater, FL05-2024
Skills
Customer & Student Support
Account Coordination
Rapport Building & Communication
Call Center Support
Compliance & Documentation
Problem Solving
Performance Metrics
Microsoft Office
Microsoft Teams
Timeline
National Accounts Manager
Applicant Insight
03.2018 - 04.2021
Verifications Team Lead
Universal Background Screening
04.2017 - 03.2018
National Accounts Coordinator
Applicant Insight
08.2014 - 04.2017
Bachelor of Science - Health Services Administration
St. Petersburg College
Associate of Science - Health Information Technology
St. Petersburg College