DeAnnna Knott

• Supported warehouse operations with manual loading, unloading, and palletizing of packages.
• Moved pallets and packing material to designated vacant storage areas for operational safety.
• Maintained a safe work environment through proper handling of packages and equipment.
• Increased productivity by working collaboratively with team members to meet deadlines.
• Seasonal Position

• Managed household logistics, time management, and multitasking while transitioning to a new location
• Returned to the workforce with strengthened adaptability, problem solving, and organizational skills.

• Participated in professional development opportunities to stay current on industry trends and best practices.
• Proactively communicated with vendors to resolve discrepancies in item listings or shipments.
• Adapted quickly to changing workflows and priorities, maintaining high-quality work under tight deadlines.
• Supported acquisition efforts by researching potential additions to the collection based on patron needs and interests.

Handled incoming alarms calls and placed outgoing calls to verify alarm activity, dispatching the proper authorities and notifying responsible parties. Completed alarm processing following departmental policies and procedures.

• Took time off for maternity leave; returned with enhanced time management and adaptability skills.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.