Deanna Kolpack
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated to providing quality customer/client services and meeting business objectives.
Overview
21
21
years of professional experience
Work History
People and Culture Manager
Northeastern Supply
01.2023 - Current
- Prepare, maintain, and implement a 3-Year People and Culture Strategy with key metrics (review quarterly with the President).
- Establish relationships at trade schools, community colleges, and other local universities.
- Establish presence in the community representing company (Job Fairs, events, etc.).
- Monitor manpower needs by working closely with managers, supervisors and Executive team.
- Lead efforts in Training & Development with Executive Team; make training recommendations, and implement training programs.
- Represent company at unemployment hearings, and other legal proceedings, and recommend appeals when necessary.
- Improved our unemployment insurance rate and reduced voluntary turnover, while raising our associates' job satisfaction.
- Prepare reports for Bureau of Census, EEOC, DOL & other Government agencies as required.
- Oversee, manage and provide back-up for HR Generalist which includes, but are not limited to these responsibilities: New hire orientations, process employment changes, terminations, as well verifications of employment and respond to requests for associate information from outside agencies.
- Coordinate with associates, insurance providers, and safety personnel on all Workers Compensation claims and safety needs.
- Answer employee and Manager inquiries regarding employment policies and procedures.
- Assist with end of year reporting and auditing.
- Benefits Administration: compliance reporting, compliance meetings, decision committee for benefits carried by Northeastern, preparing open enrollment materials (this is revolving throughout the entire year).
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
Human Resource Generalist
Northeastern Supply
07.2021 - 01.2023
- Full-cycle recruiting for exempt and non-exempt positions; created job descriptions, posted vacancies on employee website and Indeed weekly, facilitated and conducted interviews for vacancies.
- Conducted employee new hire orientations on a weekly basis, processed employment changes, terminations, as well verifications of employment and responded to requests for employee information from outside agencies.
- Reviewed and advised the Executive Team on company compliance with applicable Federal & State employment laws.
- Advised managers on company policy and reviewed personnel files with management to assist in decision making with regards to employee disciplinary action, rehire eligibility, and promotional opportunities with regards to employee recognition, performance and discipline practices.
- Coordinated with employees, insurance providers, and various facilities in regards Workers Compensation Claims, including FMLA issues; point person for all claims.
- Prepared reports for Bureau of Census, EEOC, DOL & other Government agencies as required..
- Maintained unemployment insurance changes (responding to inquiries from unemployment offices regarding former employees and the terms of their separation).
- Represented the company at unemployment hearings, and other legal proceedings, and recommend appeals when necessary.
- Executed the activities involved in the accomplishment of all corporate functions as assigned; coordinated with the Marketing department to organize company events.
- Coordinated with the Controller on Bi-Weekly Payroll preparation.
- Maintained and updated the Company Handbook, Safety Manual & Fleet Safety Manual as needed.
- Promoted employee development; created a careers section on our company webpage.
- Prepared and processed full-cycle bi-weekly payroll for roughly 300 employees.
- Benefits Manager; prepared annual open enrollment, answered questions in regards to benefits offered and coverage inquiries, enrolled employees in elected benefits, completed annual compliance requirements.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
- Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
- Supported strategic workforce planning by conducting in-depth job analysis and developing job descriptions.
- Implemented performance management systems, fostering a culture of continuous improvement and professional development.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
Postal Police Sergeant
United States Postal Service
07.2020 - 07.2021
- Supervised Police Officers engaged in the protection of mail, life, and postal property; included coordinating and monitoring stationary, foot, and mobile patrols; oversaw communication control center; coordinated coverage of special events.
- Performed/administered timekeeping activities using Time and Collection software; certified time and attendance records; authorized pay and various leave adjustments and monitored overtime usage, processed FMLA cases.
- Assigned work to administrative employee's in my absence; Acting Supervisor's.
- Maintained multiple event and scheduling calendars; weekly, employee leave, events.
- Provided technical assistance in support of return to duty and other injury compensation issues; fit for duty.
- Resolved public complaints and responded to various customer service inquiries.
- Prepared and maintained automated operational, administrative, and other reports; reviewed incident reports for accuracy; provided input for budget and future staffing and equipment needs.
- Utilized Microsoft Outlook for drafting communications; exchanging data, editing reports, dispersing training materials, and scheduling meetings.
- Utilized Microsoft Excel to maintain and edit daily schedule reports, blotter (incident) entries, and radio communication logs.
- Conducted tour roll call; communicated critical operational and safety information to postal Police Officers; advised and assisted postal Managers on security issues.
- Conducted personnel actions for postal Police Officers such as awards, recognition, and discipline; responded to grievances.
- Prepared weekly staff work schedule; assigning overtime assignments as needed.
- Provided immediate backup to postal Police Officers as needed to take control of situations during non-routine, emergency, threatening, and non-threatening incidents.
- Detained subjects as necessary for questioning/ investigative interviews/searches.
- Provided pertinent information to law enforcement officials and testified in court as needed.
- Ensured the safety of self and others by enforcing compliance with postal and Inspection Service policies; explained policies and procedures.
- Provided first aid response for accident or other health situations.
- Accounted for the proper use of firearms, badges, keys, radios, and related security equipment.
- Contacted representatives from government and law enforcement agencies to resolve issues of mutual concern.
- Evaluated workload activities and determined operational priorities to ensure adequate staffing; tracked progress of duties and compliance of deadlines.
- Maintained a positive work team environment; provided direction and support through effective communication, both verbal and written.
- Screened vehicles and persons committing violations for warrants, expired vehicle documentation, flags, outstanding fines through National Law Enforcement Communications Center (NLECC).
- Communicated with fellow postal Police Officers on duty via wireless communication to relay pertinent information concerning safety or security.
Postal Police Officer
United States Postal Service
06.2019 - 07.2020
- Documented citations, violations, arrests, or any other form of Police action performed by writing detailed reports of events or actions taken using Microsoft Word software.
- Documented voluntary statements from witnesses and victims of crimes committed on postal property or involving postal property.
- Utilized Microsoft Outlook for interoffice exchange of communications and materials.
- Served as a liaison between the Baltimore City Police department and the Postal Service as needed; testifying and negotiating fines in Federal Court.
- Ensured the safety of postal employees, as well as visitors, on or within postal facilities.
- Enforced rules and regulations established by the Postal Service, state, or federal government systems pertaining to safety and security.
- Issued fines/tickets for violations of postal, state, or federal laws broken while on postal property.
- Responded to duress emergency alarms as needed; verified safety of individuals present and determined cause for alarm activation.
- Performed building clearing/sweep when intruder alarms were activated; insured buildings were vacant and determined cause for alarm activation.
- Directed traffic in and out of postal facilities as needed.
- Communicated with fellow postal Police Officers on duty via wireless communication to relay pertinent information concerning safety or security.
- Surveyed all visitors and staff for weapons or harmful substances as they entered postal installations by using a magnetometer, and by performing visual checks of their person and belongings.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Screened vehicles and persons committing violations for warrants, expired vehicle documentation, flags, outstanding fines through National Law Enforcement Communications Center (NLECC).
Clerk- Part-Time Flexi
United States Postal Service
06.2018 - 06.2019
- Reconciled daily paperwork and register till; prepared nightly cash deposit.
- Performed mail collection from on-site mail receptacle.
- Submitted daily correspondence to management regarding mail volume; maintained mail volume tracking log.
- Documented retail sales for shipping parcels, cash sales, and credit card sales on 1412 accounting worksheet; resolved any discrepancies.
- Liaison for Amazon deliveries and the Postal Service; supporting various facilities.
- Reported damages of postal vehicles for repair; facilitated vehicle tow with contracted tow company.
- Cleared carriers each day utilizing automated tracking systems; ensuring every parcel assigned to each route was delivered and scanned accordingly by the carrier.
- Secured the building each night by locking all points of entry.
- Maintained inventory of postal supplies.
- Resolved customer complaints and answered customer inquiries.
- Utilized automated tracking systems to resolve delivery discrepancies and locate items within the postal service database and mail stream.
- Kept customers abreast of new shipping services, prices, and retail products available to them to enhance their postal experience.
- Provided customers with assistance in filing claims for mail theft, lost, or damaged mail.
- Assisted customers with shipping and mailing services and purchasing shipping supplies.
- Insured that proper postage was affixed to customers parcels based on location, measurement, and weight by utilizing a scale and retail software; adhering to federal regulations.
- Sorted and scanned mail pieces to their assigned delivery routes for carrier disbursement.
- Cleaned work areas and retail lobby; stocked supplies for fellow employees and customers each day.
- Unloaded postal equipment containing letter mail and parcels; put these items in receptacles/hampers assigned to carrier routes identified by street address.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Sales- Service- Distribution Associate
United States Postal Service
01.2016 - 06.2018
- Maintained daily written spreadsheet of mail volume.
- Maintained inventory of postal supplies.
- Utilized automated tracking systems to resolve delivery discrepancies and locate items within the Postal Service database and mail stream.
- Kept customers abreast of new shipping services, prices, and retail products available to them to enhance their postal experience.
- Provided customers with assistance in filing claims for mail theft, lost, or damaged mail.
- Assisted customers with shipping and mailing services and purchasing shipping supplies.
- Insured that proper postage was affixed to customers parcels based on location, measurement, and weight by utilizing a scale and retail software; adhering to federal regulations.
- Sorted and scanned mail pieces to their assigned delivery routes for carrier disbursement.
- Cleaned work areas and retail lobby; stocked supplies for fellow employees and customers each day.
- Unloaded postal equipment containing letter mail and parcels; put these items in receptacles/hampers assigned to carrier routes identified by street address.
Assistant Store Manager
Lady Foot Locker
08.2015 - 01.2016
- Assisted in processing employee payroll.
- Assisted customers with finding the proper shoe to meet their performance goals regarding walking and running.
- Educated customers on performance clothing and insole support.
- Trained new employees regarding company expectations, policies, procedures, and safety compliance.
- Executed performance appraisals and provided additional training in areas that needed improvement.
- Resolved customer complaints and answered customer inquiries.
- Received and re-stocked merchandise shipments daily; cross referencing items on hand with shipment manifest to ensure accuracy.
- Stocked and organized inventory numerically and by size in the back-stock area for easy accessibility.
- Communicated with team members via headset to relay customer service needs and to retrieve items from the back-stock area as needed.
- Directed and delegated tasks to sales associates related to sales, shipment intake, stocking and customer service.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Rotated merchandise and displays to feature new products and promotions.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Prepared daily bank deposits and change orders; maintained a deposit and exchange log for safe.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Secured retail store at the end of business close each day by locking the front and back doors and setting alarms.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Assistant Store Manager
Foot Locker
08.2014 - 08.2015
- Participated in conducting candidate interviews.
- Provided recruitment and staffing guidance to other members of management.
- Assisted in processing employee payroll.
- Trained new employees regarding company expectations, policies, procedures, and safety compliance.
- Executed performance appraisals and provided additional training in areas that needed improvement.
- Educated customers on performance clothing and insole support.
- Made shoe and clothing suggestions to customers based on their needs and desires.
- Networked with frequent shoppers to stay abreast of current trends.
- Received and re-stocked merchandise shipments daily; cross referencing items on hand with shipment manifest to ensure accuracy.
- Set daily sales goals.
- Stocked and organized inventory numerically and by size in the back-stock area for easy accessibility.
- Communicated with team members via headset to relay customer service needs and to retrieve items from the back-stock area as needed.
- Coached and counseled employees regarding daily sales goals and merchandising.
- Merchandized the sales floor and registers on shoe release days with retail items to compliment the shoe being released.
- Directed and delegated tasks to sales associates related to sales, shipment intake, stocking and customer service.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Prepared daily bank deposits and change orders; maintained a deposit and exchange log for safe.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Secured retail store at the end of business close each day by locking the front and back doors and setting alarms.
Bartender- Manager
The Big Hunt
08.2012 - 11.2014
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Increased overall revenue with creative drink promotions and themed events.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Bartender
The Olive Garden
10.2011 - 09.2012
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Prepared garnishes by evenly slicing and pitting fruits.
Waitress
The Olive Garden
12.2010 - 10.2011
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Informed customers about daily and seasonal specials.
Waitress
The Big Hunt
09.2007 - 03.2008
- Provided prompt service while recording and delivering food and beverage orders; utilizing Point Of Sale software.
- Applied courtesy and problem-solving skills to ensure customer satisfaction in a fast-paced and demanding environment.
- Greeted customers and developed customer relationships; established return customers.
- Maintained and documented proper cash and credit card handling.
- Cleaned and stocked dining tables, kitchen, and the dining area.
- Seated guests in dining area; providing them with utensils and menus, provided menu suggestions.
- Delivered food and beverage orders; paying attention to pace and customers time constraints.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Assistant Store Manager
Hot Topic
10.2006 - 09.2007
- Stayed abreast of upcoming music concerts and festivals in the area; displayed merchandise related to the artist(s) involved to increase product sales.
- Attended local concerts to canvass for merchandising ideas.
- Educated customers about body jewelry and aftercare products for tattoos and piercings.
- Received and re-stocked merchandise shipments daily; cross referencing items on hand with shipment manifests to ensure accuracy.
- Set daily sales goals.
- Provided recruitment and staffing guidance to other members of management.
- Coached and counseled employees regarding daily sales goals and merchandising.
- Directed and delegated tasks to sales associates related to sales, shipment intake, stocking and customer service.
- Prepared daily bank deposits and change orders; maintained a deposit and exchange spreadsheet for safe
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Networked with frequent shoppers to stay abreast of current trends.
- Trained new employees in regards to company expectations, policies, procedures, and safety compliance.
- Executed monthly floor plan changes.
- Observed the sales floor to deter theft; made changes to merchandise locations as necessary.
- Prepared register tills each day; including closing (counting down) each register after shift changes.
- Secured retail store at the end of business close each day by locking the front and back doors and setting alarms.
Training Coordinator
Weis Markets
12.2003 - 10.2006
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Produced training manuals, presentations and resources for enhanced learning.
- Selected, developed and delivered classroom and online training materials to meet program needs.
- Developed and implemented successful onboarding program.
Cashier
Weis Markets
08.2003 - 12.2003
- Welcomed customers and helped them locate items within the store; provided recommendations as needed.
- Bagged and wrapped purchases to ensure safe transport.
- Accepted customer payments; ensured all prices and quantities were accurate.
- Operated scanners, scales, cash registers, and other store electronics.
- Followed all store procedures regarding coupons, gift cards, and the purchase of specific items, such as infant formula and tobacco products.
- Cleaned and organized workspace before and after each shift.
- Balanced register till at the end of each shift.
Education
Bachelor of Science - Human Resource Management
University of Maryland University College
Associates of Arts -
Community College of Baltimore County
Skills
- Contract Management
- Negotiation and Conflict Resolution
- Performance Management
- Policy Implementation
- MS Office
- Time Management
- Staff Training and Development
- Problem Solving
- Organizational Skills
- Risk Management
- Emergency Response
- Effective Communication
Accomplishments
Received Bleed Burgundy award two consecutive years- Northeastern Supply - 2022 and 2023
Awarded Trophy for Shooting Perfect Score (Annual Qualification)- Inspection Service - Postal Police -2020
Recognized and Voted Class Speaker - Graduation Ceremony for Postal Police Basic Training Class- 2019
Timeline
People and Culture Manager
Northeastern Supply
01.2023 - Current
Human Resource Generalist
Northeastern Supply
07.2021 - 01.2023
Postal Police Sergeant
United States Postal Service
07.2020 - 07.2021
Postal Police Officer
United States Postal Service
06.2019 - 07.2020
Clerk- Part-Time Flexi
United States Postal Service
06.2018 - 06.2019
Sales- Service- Distribution Associate
United States Postal Service
01.2016 - 06.2018
Assistant Store Manager
Lady Foot Locker
08.2015 - 01.2016
Assistant Store Manager
Foot Locker
08.2014 - 08.2015
Bartender- Manager
The Big Hunt
08.2012 - 11.2014
Bartender
The Olive Garden
10.2011 - 09.2012
Waitress
The Olive Garden
12.2010 - 10.2011
Waitress
The Big Hunt
09.2007 - 03.2008
Assistant Store Manager
Hot Topic
10.2006 - 09.2007
Training Coordinator
Weis Markets
12.2003 - 10.2006
Cashier
Weis Markets
08.2003 - 12.2003
Bachelor of Science - Human Resource Management
University of Maryland University College
Associates of Arts -
Community College of Baltimore County
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