Deanna Lanier Young
Harker Heights,TX
Summary
Highly skilled Bar Manager and Social Media Manager with expertise in all aspects of bar operations. Proven track record of managing and motivating teams to deliver exceptional customer service. Strong abilities in inventory management, cost control, staff training, and development. Notable achievements include improving service efficiency and enhancing customer satisfaction. Additionally, experienced Social Media Manager with a successful record in building brand awareness, increasing followers, and collaborating through cohesive digital strategies. Consistently achieves objectives by executing integrated plans.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Social Media Manager
Gambit Social House
Harker He, Texas
04.2024 - Current
- Developed and implemented successful social media campaigns to support company objectives.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and Tiktok.
- Managed the daily operations of all assigned social media accounts.
- Engaged with and responded to online audience through relevant comments.
- Analyzed social media metrics and generated monthly reports to assess performance and inform future content strategies.
- Identified client groups and audiences, determining best way to communicate publicity information.
- Directed activities of external agencies, establishments or departments.
Bar Manager
Gambit Social House
Harker Heights, TX
03.2024 - Current
- Directed operations for 30-staff unit
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Successfully implemented new policies and procedures to improve team efficiency.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Managed operational readiness at beginning and end of shifts
- Performed off-site representation and bartending for company.
- Followed drink safety procedures.
- Confirmed customer legal age compliance prior to service
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
Bartender and Server
The Heights pizzeria & Drafthouse
Harker Heights, TX
11.2023 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Developed good working relationships with fellow employees through effective communication.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed regular bar inventories and daily requisition sheets.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Trained new employees to perform duties.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Human Resources Specialist
United States Army Reserves
Fort Moore, GA
05.2018 - 04.2024
- Prepared soldiers for assignments by establishing and conducting orientation and training programs
- Boosted soldier morale by establishing fair job descriptions, grades, salaries and benefit programs in accordance with market standards
- Managed strategy for performance evaluation, corrective action and disciplinary measures
- Trained staff on software functionality for human resources processes, including the employee referral program, sensitive position tracking, and the tuition assistance program.
- Oversaw HR functions to optimize employee performance
- In process and out process soldiers
- Master excel, word, and any Microsoft software
- Attended conferences and seminars related to military recruitment initiatives.
- Analyzed employment-related data and prepared reports.
VIP Bottle Server
XO nightclub
Austin, TX
03.2023 - 03.2024
- Provided cocktails and mixed drinks for multiple Customers
- Performed barback duties
- Performed opening and closing duties
- Followed drink safety procedures
- Verified customer age prior to serving
- Ran alcoholic drinks for customers
- Processed service orders efficiently
- Prepared orders
- Served meals
- Consistently ensured customer satisfaction through ongoing checks
- Maintained a clean work area
- Managed cash, check, credit orders
- Managed and maintained bottle signage
- Took drink orders from tables and bar area and relayed to bartenders.
- Calculated charges, issued table checks, and collected payments from customers.
Assistant Manager
Cru Lounge
Austin, TX
06.2023 - 12.2023
- Managed a team of 30 employees
- Monitored and maintained budgets
- Successfully implemented new policies and procedures to improve team efficiency
- Met with clients to discuss their needs
- Worked in a fast paced bar
- Provided cocktails and mixed drinks for multiple Customers
- Performed barback duties
- Performed opening and closing duties
- Followed drink safety procedures
- Verified customer age prior to serving
- Ran alcoholic drinks for customers
Server/Waiter
Down South CaJjun Eats
Pflugerville, TX
08.2022 - 12.2023
- Worked at a restaurant
- Welcomed customers as they arrived
- Handled 20 tables daily
- Took food and drink orders
- Prepared orders
- Served meals
- Checked on customers frequently
- Maintained a clean work area
- Cleared tables
- Managed cash, check, credit orders
General Manager
Enclave Night Club
Killeen, TX
05.2021 - 05.2023
- Managed a team of 15 employees
- Monitored and maintained budgets
- Successfully implemented new policies and procedures to improve team efficiency
- Met with clients to discuss their needs
- Worked in a fast paced bar
- Provided cocktails and mixed drinks for multiple Customers
- Performed barback duties
- Performed opening and closing duties
- Followed drink safety procedures
- Verified customer age prior to serving
- Ran alcoholic drinks for customers
- 1 years of experience with preparing Cocktails and mixed drinks
Director of Sales and Marketing
The Springs of Lady Lake (Greystone Health)
Lady Lake, FL
01.2020 - 03.2021
- Responsible for census growth at this focus community
- Census budget of 73 and dropped to 62 with onset of Covid
- Responsible for daily incremental census growth, consistent lead management and lead generation
- Collaborating with residents, families, friends and social supports in developing care plans from rehabilitation to move into the ALF
- Identifying and recruiting high-quality healthcare providers to increase referrals and relationships the target market
- Interacting with healthcare providers to facilitate residents' care and treatments
- Linking residents to social services programs and entitlements such as transportation assistance and translation services
- Maintaining records of case management activities
- Brainstorm and develop ideas for creative marketing campaigns for successful outcomes
- Responsible for internal and external marketing by demonstrating expertise in various areas (content development, optimization, advertising, events planning and virtual capabilities to showcase the assisted living)
- Liaise with external vendors to execute promotional events and campaigns both internally and virtually
- Example drive thru lunch and offering community highlights
- Proficient with Microsoft Office, Digital Marketing, Excel Sales, Social Media Marketing
- Skills include Advanced Communication, Customer-focused Approach, Strategic Decision Making, Influential Nature, Teamwork and Teambuilding
- Collaborate with marketing and other professionals to coordinate brand awareness and consistent marketing efforts to be top of mind as an option and community of choice
- Plan and execute initiatives to reach the target audience through appropriate channels (social media, e-mail, personal delivery of information)
- Assist in analyzing marketing data (campaign results, conversion rates, traffic, leads, etc.) to assisting in development of future marketing strategies
- Undertake individual tasks as assigned on the community marketing plan
Senior Placement Agent, Event Coordinator and Caregiver Advocate
Tri-County Caregiver Resource Center-Senior Living Placement Agency
Fruitland Park, FL
03.2017 - 12.2019
- Conferred with clients to discuss options and goals for Assisted Living, Independent Living, and Memory Care services
- Referred family members to outside support options to assist with coping during times of increased stress
- Conducted assessments and referred clients to financial, medical, social, and community assistance and services available to them
- Organized and scheduled senior care appointments
- Partnered with families and provided resources to build growth that promoted better self-reliance
- Conducted home visits and kept in regular contact with families by phone in accordance with agency policies
- Assisted with the interviewing process and reviewed potential high-quality team members
- Oversaw and pursued sales follow up communications and expanded various marketing processes
- Coordinated monthly education events and expos on Long Term Care, Parkinson's, Alzheimer's disease, Memory Care Support, Senior Living options and other care related topics/ issues of interest
- Developed and published monthly client newsletter
Education
High school diploma -
Lake Weir High School
Ocala, FL05.2017
Some College (No Degree) - Business Administration And Management
College of Central Florida
Ocala, FLSkills
- All Microsoft software
- Market Research
- Digital Marketing
- Leadership
- Social Media Marketing
- Recruiting
- Negotiation
- Sales Management
- Administrative Experience
- Email Marketing
- Training & Development
- Cash handling
- Bartending
- Restaurant experience
- Serving
- Guest services
- Sales management
- Training & development
- Human resources
- Content development
- Email marketing
- Customer service
- Team management
- Beverage knowledge
- Menu development
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Military Service , Branch: United States Army Reserve Service Country: United States Rank: E-4 April 2018 to April 2024, Certifications and Licenses , TABC Certified Food Handler Certification Driver's License
Accomplishments
- International Bacculurate Program
- Drill Team Captain 2015-2017
Certification
- Human Resource Specialist Certificate
Timeline
Social Media Manager
Gambit Social House
04.2024 - Current
Bar Manager
Gambit Social House
03.2024 - Current
Bartender and Server
The Heights pizzeria & Drafthouse
11.2023 - Current
Assistant Manager
Cru Lounge
06.2023 - 12.2023
VIP Bottle Server
XO nightclub
03.2023 - 03.2024
Server/Waiter
Down South CaJjun Eats
08.2022 - 12.2023
General Manager
Enclave Night Club
05.2021 - 05.2023
Director of Sales and Marketing
The Springs of Lady Lake (Greystone Health)
01.2020 - 03.2021
Human Resources Specialist
United States Army Reserves
05.2018 - 04.2024
Senior Placement Agent, Event Coordinator and Caregiver Advocate
Tri-County Caregiver Resource Center-Senior Living Placement Agency
03.2017 - 12.2019
High school diploma -
Lake Weir High School
Some College (No Degree) - Business Administration And Management
College of Central Florida
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