Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deanna Lee

Honolulu,HI

Summary

Knowledgeable Administrative Assistant with solid background in coordinating logistics and dispatch operations. Successfully managed dispatch schedules and maintained seamless communication between teams, ensuring efficient operations. Demonstrated proficiency in problem-solving and time management to handle dynamic and high-pressure environments.

Overview

31
31
years of professional experience

Work History

HVAC Dispatcher/Coordinator

Heide & Cook
07.2024 - 07.2025
  • Improved customer satisfaction with timely and accurate dispatching of service requests.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
  • Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
  • Oversaw preventive maintenance and scheduled repairs to maximize equipment performance.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Procurement Specialist

North Star Scientific Corp.
11.2022 - 07.2024


  • Confirmed purchases on company credit card
  • Assisted with company events and business meetings.
  • Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
  • Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
  • Coordinated closely with finance teams to monitor budgets and cash flow implications related to procurement activities.
  • Evaluated internal needs and developed plans for maintaining optimal supply levels
  • Maintained and reviewed computerized records of items purchased and costs associated with purchases.
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Conducted regular facility inspections to identify repair needs or improvements.
  • Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.

Parts Coordinator / Dispatcher

Hobart Service
06.2013 - 09.2022


  • Dispatcher of 5-12 technicians
  • Scheduled proactive maintenance service with customers
  • Schedule of building maintenance as needed
  • Optimized storage solutions within the warehouse space to maximize efficiency and ease of access to commonly needed items.
  • Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
  • Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
  • Conducted regular inventory audits to maintain appropriate stock levels and prevent shortages.
  • Ordered parts for customers, repair shops, and service departments for use in food equipment.
  • Handled day-to-day shipping and receiving overseeing more than 10+ packages per day.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Communicated with customers to provide delivery updates and resolution.
  • Tracked and monitored vehicle performance and maintenance.
  • Served as point of contact for internal and external customers seeking support and information.

Advertising Coordinator

Honolulu Star-Advertiser
05.2009 - 06.2013
  • Assisted 2-4 advertising representatives with advertising needs
  • Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
  • Process credit memos and researched billing questions
  • Supported team members in their professional development by providing guidance and mentorship in advertising best practices.

Owner/Member

Blooming Angels Flowers & Gifts
08.2008 - 02.2009
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Provided customers with care directions for flower arrangements.
  • Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
  • Maintained fresh inventory through proper rotation, storage, and display methods.

Advertising Coordinator

Hawaii Newspaper Agency
02.1994 - 07.2008
  • Assisted 2-4 advertising representatives
  • Process credit memos and researched billing questions
  • Assisted with special projects
  • Coordinated with creative teams to produce visually engaging advertisements for various media platforms.
  • Served as the primary point of contact between the client, agency partners, and internal stakeholders throughout the entire campaign lifecycle.

Education

Associate of Arts - Business Administration & Technology

Leeward Community College
Pearl City, HI
06.1995

Certificate of Completion -

Leeward Community College
Pearl City, Hi
06-1997

Skills

  • Logistics management
  • Work order generation
  • Stress tolerance
  • Teamwork and collaboration
  • Brand strategy
  • Client relationship management
  • Reliability
  • Problem-solving abilities

Timeline

HVAC Dispatcher/Coordinator

Heide & Cook
07.2024 - 07.2025

Procurement Specialist

North Star Scientific Corp.
11.2022 - 07.2024

Parts Coordinator / Dispatcher

Hobart Service
06.2013 - 09.2022

Advertising Coordinator

Honolulu Star-Advertiser
05.2009 - 06.2013

Owner/Member

Blooming Angels Flowers & Gifts
08.2008 - 02.2009

Advertising Coordinator

Hawaii Newspaper Agency
02.1994 - 07.2008

Associate of Arts - Business Administration & Technology

Leeward Community College

Certificate of Completion -

Leeward Community College

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Deanna Lee