DeAnna L'Herisse

Provided evidence-based occupational therapy interventions for adults in an inpatient rehabilitation setting, focusing on improving independence, safety, and functional performance in ADLs and IADLs.

Supported OTs in providing school-based pediatric interventions to enhance students’ participation in classroom activities, fine motor tasks, handwriting, sensory regulation, and self-care skills.

Assisted OTs in providing therapeutic activities for individuals with intellectual and developmental disabilities to support functional independence, social participation, and daily living skills.

Engaged children in structured and unstructured therapeutic activities to reinforce developmental milestones.

Assisted with providing occupational therapy services to children, focusing on skills like play, self-care, fine motor skills, and social skills.

• Managed and tracked customer interactions and outcomes using ticketing systems like Kustomer and internal Slack workflows.
• Collaborated cross-functionally with Product, Engineering, and Sales teams to surface customer insights and advocate for improvements.
• Maintained customer satisfaction ratings above 90% by providing empathetic, clear, and timely communication.
• Participated in weekly team standups and product trainings to stay current with platform updates and support best practices.