Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Deanna Lopez

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Cashier/Customer Service

Standard Market
01.2023 - 07.2023
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Maintained friendly and welcoming demeanor.
  • Identified and communicate any accounting related issues to management promptly.
  • Created and maintained positive work environment for all cashiers.

Head Cashier/Fulfillment Processor

Sur La Table
05.2022 - 02.2023
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Received and processed customer payments.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Educated employees on register use, merchandising, and customer service.
  • Led cashiers and associates in providing thoughtful customer service.
  • Processed refunds and returns with proper customer's identification.
  • Activating gift cards when needed on the floor.
  • Signed customers up for the loyalty reward programs.
  • Reported customer complaints and problems to store managers and refer customers to a manager when needed.
  • Trained new cashiers that joined our team.
  • Oversees activity of junior cashiers to ensure that they are working up to the store expectations.

Garde Manager/Head Prep Cook

RH
11.2021 - 10.2022
  • Monitored quality of raw and cooked food products to uphold health code standards.
  • Responded to and managed guest concerns and complaints, establishing direct connections with customers and resolving conflicts when necessary.
  • Communicated importance of safety practices, detailing procedure codes, employee understanding of safety protocol, monitoring processes and risk management regulations.
  • Participated in budgeting process for cold and preserved foods, seeking new sources and assessing quality as necessary.
  • Determined food organization and presentation, establishing decorative food displays and directing staff in proper orientation.
  • Coordinated with team members to prepare orders on time.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Oversees the consistency of various preparations with the cold and hot kitchen to ensure quality product and adherence to standard recipes.
  • Prepared all cold and hot foods according to recipes, guidelines, and standards set by the Executive Chef.
  • Ensuring my team had all assigned work areas have proper level of stocks and supplies according to daily production sheets, and daily menus.
  • Monitoring my stocks for baking ingredients, such as flour, sugars, and other items to make the appropriate orders within budget.
  • Ensuring my team lines had their stations well stocked during throughout the day.
  • Washing and cleaning the kitchen, cooking utensils, and storing equipment at then end of every shift.
  • Decorated and presented pastries, and baked goods in tasteful beautiful way.
  • Answering and reporting following the Executive Chef and Sous-Chef instructions Daily.
  • Ensured great communication skills, leadership roles, and played a big role in resolving issues when needed by putting customers first to ensure great experience at the restaurant.

Lead Line Cook

Table At Crate
09.2021 - 12.2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
  • Collaborated with servers to collect information about specific customer desires and dietary needs.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Stocked inventory appropriately.
  • Ensuring that food comes out simultaneously, in high quality and timely fashion.
  • Compiled with nutrition and sanitation regulations and safety standards.
  • Completed assigned equipment and station cleaning schedules.
  • Ensured communication with expeditors, fellow culinary team members and service staff for timing and preparation of assigned menu items.
  • Able to initiate and implement necessary plans to organize and set-up assigned stations as needed in a timely-manner prior to meal service and complete menu items and production for assigned meal periods.
  • Engaged 100% customer needs to ensure great experience at Table At Crate

Lead Prep Cook/Catering Specialist

Mission BBQ
08.2018 - 09.2021
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Trained and assisted new kitchen staff members.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Controlled food cost and waste by selecting and using correct ingredients and amounts.
  • Trained staff to prepare product, deliver, set-up and clean up events.
  • Maintained sanitation, health, and safety guidelines daily.
  • Operated in large-volumes by using large cooking equipment such as deep-fat fryers, ovens, and meat smokers.
  • Being the crew leader, acting manager on duty when needed as my responsibility for ensuring great service each day on my shift.
  • Volunteered for singing Memorial Day to show my gratitude for those who served in the service.
  • Ensuring daily that all workstations always remained cleaned and in order to ensure great service.

Guest Service Agent

Doubletree Hilton Arlington Heights
03.2018 - 09.2018
  • Collected room deposits, fees, and payments.
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Maintained consistent positive customer feedback.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Recommended hotel services or amenities that guest may find useful.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Provided guest assistance and recommendations for tourist attractions.

Education

Associate of Arts - Culinary Arts/Restaurant Management

L'Ecole Culinare
St Louis, MO
06.2014

High School Diploma -

Amundsen Highschool
Chicago
06.1998

Skills

  • Rewards Programs
  • Customer Complaint Resolution
  • Customer Service and Assistance
  • PCI (Payment Card Industry)
  • Belt Conveyors
  • Educational Feedback
  • Stocking and Replenishing
  • Advising and Coaching
  • Wrapping and Boxing
  • Fulfillment Orders
  • Cash Handling
  • Leadership Roles
  • Time-Management

Accomplishments

    All City Choir of Chicago Member (1994-1998)

    American Culinary Federation Member (2011-2014)

Certification

American Culinary Federation Certification of being a Chef.

Languages

Spanish
Full Professional

Timeline

Lead Cashier/Customer Service

Standard Market
01.2023 - 07.2023

Head Cashier/Fulfillment Processor

Sur La Table
05.2022 - 02.2023

Garde Manager/Head Prep Cook

RH
11.2021 - 10.2022

Lead Line Cook

Table At Crate
09.2021 - 12.2021

Lead Prep Cook/Catering Specialist

Mission BBQ
08.2018 - 09.2021

Guest Service Agent

Doubletree Hilton Arlington Heights
03.2018 - 09.2018

Associate of Arts - Culinary Arts/Restaurant Management

L'Ecole Culinare

High School Diploma -

Amundsen Highschool

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Deanna Lopez