Deanna Lopez
Yelm,WA
Summary
Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts. Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Para Educator
Maxim Staffing Solutions
10.2023 - Current
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Collaborated with teachers to help with classroom and workload management.
- Documented behaviors, implemented interventions and treatment results.
Real Estate Agent
Keller Williams Realty
11.2022 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
Senior Contact Center Representative
South Sound Credit Union
01.2016 - 02.2019
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Top Quality Lawn Care Inc
Owner-Operator
08.2012 - 10.2017
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed office operations while scheduling appointments for department managers.
Collections Specialist/Mortgage Loan Processor
Rainier Pacific Bank
02.2004 - 03.2012
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
Education
No Degree -
Green River Community College
Auburn, WAHigh School Diploma -
Auburn Senior High School
Auburn, WA06.1994
Skills
- IEP Compliance
- Enrichment Activities
- Educational Support
- IEP Familiarity
Certification
- Training - [Timeframe]
Timeline
Para Educator
Maxim Staffing Solutions
10.2023 - Current
Real Estate Agent
Keller Williams Realty
11.2022 - Current
Senior Contact Center Representative
South Sound Credit Union
01.2016 - 02.2019
Top Quality Lawn Care Inc
Owner-Operator
08.2012 - 10.2017
Collections Specialist/Mortgage Loan Processor
Rainier Pacific Bank
02.2004 - 03.2012
No Degree -
Green River Community College
High School Diploma -
Auburn Senior High School
- Training - [Timeframe]
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