Years of project and client management
Hi, I’m
Deanna Lugo
Vancouver
Summary
Experienced Project Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
10
Work History
Verdant Web Technologies Inc., A PBS Company
Project Manager
02.2024 - 11.2024
Job overview
- Led multiple web development projects from inception to completion, ensuring timelines, budgets, and goals were met
- Acted as the main client contact, managing expectations and addressing any concerns or changes
- Used project management tools like Jira and Zoho to monitor progress, allocate resources, and communicate with teams
- Prepared reports and status updates for senior management and clients
- Managed project budgets, tracked expenses, and completed billing using Deltek Vision/VantagePoint
- Implemented process improvements, increasing project efficiency by 15% and reducing completion time by 10%.
PBS Engineering and Environmental LLC
Office Administrator
08.2022 - 02.2024
Job overview
- Provided daily administrative support, including answering phone calls, managing emails, and scheduling meetings
- Maintained organized physical and digital documents, including invoices and project files
- Entered data accurately into Deltek Vision for record-keeping
- Managed office supplies and equipment inventory, ensuring availability
- Assisted with document preparation, reports, and presentations for engineers and project managers
- Organized office events, such as holiday parties and team-building activities.
National Alliance on Mental Illness of Southwest Washington (NAMI SW WA)
Executive Assistant
12.2018 - 08.2021
Job overview
- Managed office organization, scheduling, and maintenance for a nonprofit organization
- Maintained databases (Salesforce, DonorView, Microsoft Azure SharePoint, QuickBooks) and ensured compliance with government regulations
- Prepared monthly reports, managed grant invoices, contracts, and government documentation
- Assisted with website maintenance, newsletters, flyers, and social media communications
- Provided resource assistance to visitors and callers and facilitated communication among the Board of Directors, Executive Director, and staff.
DXL
Guest Services Associate
08.2018 - 11.2018
NAMI SW WA
Receptionist
07.2018 - 11.2018
Alaska Airlines/Horizon Air (Contracted by Icon Information Consultants)
Uniform Services Coordinator
03.2017 - 03.2018
Education
Clark Community College
Certificate in Digital Marketing
01.2018
George Fox University
BA in Theatre Tech Design (Concentration in Costume Design)
01.2015
University Overview
- Served as President of Alpha Psi Omega Theatre Honor Society
- Received awards in sewing and acting
- Earned multiple talent grants
- Competed in Kennedy Center American College Theater Festival (KCACTF)
Skills
- Project Planning and Development
- Project Scheduling
- Client Relations
- Scope Management
- Contract Management
- Processes and procedures
- Data Analysis
- Project Closure
Timeline
Project Manager
Verdant Web Technologies Inc., A PBS Company
02.2024 - 11.2024
Office Administrator
PBS Engineering and Environmental LLC
08.2022 - 02.2024
Executive Assistant
National Alliance on Mental Illness of Southwest Washington (NAMI SW WA)
12.2018 - 08.2021
Guest Services Associate
DXL
08.2018 - 11.2018
Receptionist
NAMI SW WA
07.2018 - 11.2018
Uniform Services Coordinator
Alaska Airlines/Horizon Air (Contracted by Icon Information Consultants)
03.2017 - 03.2018
Clark Community College
Certificate in Digital Marketing
George Fox University
BA in Theatre Tech Design (Concentration in Costume Design)
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