Deanna Luikens
Parkston,SD
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Parkston Drug & Gift. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Parkston Drug & Gift
08.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Shift Manager
Caribou Coffee
08.2021 - 09.2022
- Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours and inventory movements.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Sales Associate
Runnings
04.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Tracked stock using company inventory management software.
- Prepared large cash deposits with zero discrepancies.
Education
Bachelor of Arts - English Education
Dakota Wesleyan University
Mitchell, SD05.2024
High School Diploma -
Parkston High School
Parkston, SD05.2020
Skills
- Labeling Prescriptions
- Problem-Solving Skills
- Pharmacy Records Management
- Medicare and Medicaid Processes
- Stocking Shelves
- Patient Confidentiality
- Advanced Math Skills
- Team Collaboration
- Assisting Pharmacists
- Staff Development
- Resolving Customer Issues
- Verifying Orders
Languages
Spanish
Professional Working
Timeline
Pharmacy Technician
Parkston Drug & Gift
08.2022 - Current
Shift Manager
Caribou Coffee
08.2021 - 09.2022
Sales Associate
Runnings
04.2020 - 08.2021
Bachelor of Arts - English Education
Dakota Wesleyan University
High School Diploma -
Parkston High School
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