Deanna Magalogo
Eagle Mountain,UT
Summary
Experienced customer service professional with several years of experience and readiness to take on any team need or customer challenge. Positive and upbeat communicator with highly organized nature and solid history of improving customer satisfaction.
Overview
19
19
years of professional experience
Work History
Customer Support Specialist
JetBlue Airlines
Salt Lake City, Utah
04.2005 - 02.2024
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Responded to customer chats and phone calls promptly, courteously, and professionally.
- Documented customer reservations with pertinent information regarding chat or phone call.
- Assisted other crew members with problem solving on customer’s reservations.
Education
High School Diploma -
Santiago High School
Garden Grove, CA06-1985
Skills
- Customer service excellence
- Remote support tools
- Product knowledge
- Technical troubleshooting
- Live chat support
- Multitasking and organization
- Adaptability and flexibility
- Problem-solving
- Call center experience
- Decision-making
- Time management
- Active listening
- Payment processing
- Complaint handling
- Empathy and patience
Timeline
Customer Support Specialist
JetBlue Airlines
04.2005 - 02.2024
High School Diploma -
Santiago High School