Deanna Magno
Wilmington,DE
Summary
Motivated and customer-focused individual seeking a position to utilize strong communication and problem-solving skills.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Warehouse Lead Representative
Accredo Health Group
Newark, California
12.2023 - Current
- Led warehouse associates in pharmacy fulfillment and daily picking workflows.
- Reviewed order accuracy before shipping medications to patients and providers.
- Trained new associates on safety rules, scanning tools, and warehouse procedures.
- Supported cycle counts and resolved location issues in warehouse records.
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
Customer Service Representative
Western Pest Services
Wilmington, DE
05.2023 - 08.2023
- Created a new customer database by entering customer information into a database.
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Performed sales analytics and provided recommendations that increased sales.
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card
- Information, and product sales.
Front Desk Receptionist
Centre for Cosmetic Dentistry
Chadds Ford, PA
10.2022 - 05.2023
- Answered phones, and emails regarding patient appointments and insurance payments.
- Scheduled patients, and collected payments, and filed claims for insurance.
- Billing and coding.
Pharmacy Technician
Accredo Health Group
New Castle, DE
05.2019 - 10.2022
- Maintained a high level of accuracy in filling prescriptions.
- Maintained education records of medication supplies and ensured the consistency of all records.
- Picking, packing, shipping, inventory etc.
Education
Thomas Mckean High School
Wilmington, DESkills
- Attention to detail
- Team leadership
- Communication skills
- Safety and compliance
- Time management
- Training & development
Timeline
Warehouse Lead Representative
Accredo Health Group
12.2023 - Current
Customer Service Representative
Western Pest Services
05.2023 - 08.2023
Front Desk Receptionist
Centre for Cosmetic Dentistry
10.2022 - 05.2023
Pharmacy Technician
Accredo Health Group
05.2019 - 10.2022
Thomas Mckean High School