DEANNA MARKS
Stone Mountain,GA
Summary
Dedicated and hardworking professional skilled in team leadership, training and development, as well as creation and implementation of programs and protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals.
Overview
8
8
years of professional experience
Work History
Correctional Officer
Clayton County Sheriff's Office
Jonesboro, GEORGIA
02.2024 - 05.2024
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Leave Of Absence Coordinator
Sedgwick
Atlanta
10.2021 - 04.2022
- Identify action plans
- Determines benefits due
- Make timely decisions based on service expectations established by clients
- Communicates decisions and on-going expectations with claimants and clients
- Maintain professional client relationships.
Service Center Representative
Sedgwick
Atlanta
09.2021 - 10.2021
- Claim management for clients
- Answering inbound calls and some outbound calls, if needed
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation.
Customer Service Representative
Ryder Transportation
Roswell
08.2017 - 06.2021
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Communicated with customers through email
- Point of contact for all Ryder clients needs
- Check to ensure that appropriate changes were made to resolve customers' problems
- Answering inbound calls
- Locate service and keep track until drivers are back on the road
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment
- Arrange for necessary repairs to restore service and schedules.
Scanner/Prepper
Ban-Tec
Norcross
05.2016 - 04.2017
- Prepare and scan documents for medical offices
- Data Entry
- Inventory.
Education
High School Diploma -
Towers High School
05.2009
Skills
- Customer and Personal skills
- Active Listening
- Time Management
- Monitoring
- Fast Learner
- Problem Solving
- Conflict Management
- Strategic planning and organization
- Booking procedures
- Ethical standards of conduct
References
References available upon request
Timeline
Correctional Officer
Clayton County Sheriff's Office
02.2024 - 05.2024
Leave Of Absence Coordinator
Sedgwick
10.2021 - 04.2022
Service Center Representative
Sedgwick
09.2021 - 10.2021
Customer Service Representative
Ryder Transportation
08.2017 - 06.2021
Scanner/Prepper
Ban-Tec
05.2016 - 04.2017
High School Diploma -
Towers High School