Deanna Marner
Baltimore,MD
Summary
Highly proactive manager with 7 years of experience in team leadership in the Hospitality industry. Background includes sales, management, and customer service in fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Cindy Lou's Fish House (Canopy by Hilton)
12.2022 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
Assistant General Manager
The Ale House Columbia
08.2021 - 01.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Assistant General Manager
Sandlot Baltimore
03.2019 - 08.2021
- Managed during my time here and was promoted to Assistant General Manager
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Food and Beverage
Horseshoe Casino Baltimore
08.2014 - 07.2018
- Managed in multiple outlets throughout and also promoted during this time
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Education
Bachelor of Science Degree in Business, Hospitality Management - Hospitality Administration And Management
Morgan State University
Baltimore, MD12.2015
Skills
- Recruitment
- Operations Management
- Menu Development
- Schedule Coordination
- Customer Engagement
- Staff Management
- Organization and Prioritization
- Supervisory Skills
Certification
- ServSafe Certified
- ServSafe Allergens Certified
- TIPS Certified
Timeline
Restaurant Manager
Cindy Lou's Fish House (Canopy by Hilton)
12.2022 - Current
Assistant General Manager
The Ale House Columbia
08.2021 - 01.2022
Assistant General Manager
Sandlot Baltimore
03.2019 - 08.2021
Food and Beverage
Horseshoe Casino Baltimore
08.2014 - 07.2018
Bachelor of Science Degree in Business, Hospitality Management - Hospitality Administration And Management
Morgan State University
- ServSafe Certified
- ServSafe Allergens Certified
- TIPS Certified
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