Deanna Martin

• Managed daily office operations, ensuring efficient workflow and adherence to health care regulations.
• Coordinated scheduling for medical staff, optimizing patient appointments and clinic coverage.
• Implemented electronic filing system, improving document retrieval speed and accuracy.
• Trained new administrative staff on office procedures and software systems for seamless integration.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Completed bi-weekly payroll for 5 employees.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Maintained accurate patient records using electronic health record (EHR) systems for streamlined access.
• Handled cash transactions and maintained sales and payments records accurately.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Prepared billing statements for patients and verified correct diagnostic coding.
• Reduced claim denials by effectively communicating with healthcare providers to obtain necessary documentation and information.
• Enhanced overall revenue collection by identifying and resolving billing discrepancies proactively.
• Streamlined claim processing for faster payments by maintaining accurate patient records and insurance information.
• Participated in regular audits of billing processes to maintain high-quality performance standards and identify areas for improvement.
• Expedited payment turnaround time with efficient follow-up on outstanding claims, addressing issues as necessary.
• Maintained strict compliance with federal and state regulations, ensuring proper coding practices were followed consistently.
• Ensured timely reimbursement for services by submitting clean claims to insurance carriers promptly.
• Responded to customer concerns and questions on daily basis.
• Adhered to established standards to safeguard patients' health information.
• Audited and corrected billing and posting documents for accuracy.
• Collaborated with customers to resolve disputes.
• Maintained accurate records of customer payments.
• Generated monthly billing and posting reports for management review.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
• Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
• Processed vendor and supplier payments on weekly basis.
• Kept vendor files accurate and up-to-date to expedite payment processing.

Dispensed medications accurately to patients, ensuring compliance with safety regulations.

Managed inventory levels, coordinating restocking of medications and supplies.

Assisted pharmacists in preparing and labeling prescriptions for optimal patient care.

Maintained pharmacy records, ensuring accuracy and confidentiality of patient information.

Monitored medication expiration dates, reducing waste through timely inventory management.

Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Counted and labeled prescriptions with correct item and quantity.

Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Maintained proper drug storage procedures, registries, and records for controlled drugs.

Streamlined prescription processing with accurate data entry and verification of patient information.

I was the store manager of the other half of the business too. I worked with liquor, beer, and wine reps. I ran the state lotto machine and work with lotto tickets. I was a customer service person to everyone who walked through our doors. i opened and closed this store everyday along with the Pharmacist who ran the pharmacy side.

Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.

Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.

Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.

Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.

Interacted well with customers to build connections and nurture relationships.

• Trained and mentored junior pharmacy technicians on operational best practices and safety protocols.
• Oversaw medication dispensing processes ensuring accuracy and compliance with pharmacy regulations.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Collaborated with pharmacists to enhance patient care through effective medication therapy management.
• Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
• Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
• Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
• Streamlined pharmacy operations by implementing efficient inventory management processes.
• Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
• Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
• Assisted in maintaining adequate stock levels of medications through effective purchasing practices considering demand fluctuation or potential shortages.
• Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
• Conducted regular audits of controlled substances inventory, ensuring proper storage and documentation as per regulatory requirements.
• Contributed to the successful passing of multiple regulatory inspections through diligent adherence to protocols and procedures.
• Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.
• Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted, measured, and compounded medications following standard procedures.
• Reviewed and verified customer information and insurance provider information.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Supervised 7 pharmacy technicians and coordinated day-to-day assignments.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Managed opening and closing duties for pharmacy.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
• Resolved third-party billing, computer system and customer service issues.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Processed and verified billing information to ensure accuracy and compliance with regulations.
• Managed invoicing procedures using billing software to streamline operations and improve efficiency.
• Collaborated with accounting teams to resolve discrepancies and enhance financial reporting accuracy.
• Developed training materials for new staff on billing procedures and system navigation.
• Led initiatives to optimize billing workflows, reducing processing time by implementing best practices.
• Mentored junior billers in effective problem-solving techniques for complex billing issues.
• Conducted audits of billing accounts to maintain quality control and compliance standards.
• Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
• Kept all patient information secure and confidential.
• Executed billing tasks and recorded information in company databases.
• Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
• Conducted regular audits of billing records, identifying issues and implementing corrective actions.
• Followed up with appropriate parties to obtain prompt payments.
• Responded to customer concerns and questions on daily basis.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.