DEANNA MARTIN

• Streamlined appointment scheduling process, reducing wait times and increasing patient throughput.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
• Coordinated with medical staff to streamline front desk operations and improve patient check-in processes.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Handled cash transactions and maintained sales and payments records accurately.
• Handled account payments and provided information regarding outstanding balances.
• Interacted with customers to resolve billing disputes and respond to inquiries.
• Managed invoicing and payment processing operations.
• Utilized various software programs to process customer payments.
• Processed payment via telephone and in person with focus on accuracy and efficiency.

• Educated patients on medication usage, potential side effects, and proper storage practices to enhance safety.
• Assisted pharmacists in managing inventory levels and ordering medications to maintain stock availability.
• Processed prescription orders accurately and efficiently, ensuring compliance with regulatory standards.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
• Counted, measured, and compounded medications following standard procedures.
• Reviewed and verified customer information and insurance provider information.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.

• Collaborated with healthcare providers to resolve prescription discrepancies and improve patient care outcomes.
• Trained and mentored new pharmacy staff on best practices for customer service and operational procedures.
• Implemented workflow improvements that streamlined operations, enhancing overall pharmacy efficiency and accuracy.
• Conducted regular audits of medication storage areas to ensure adherence to safety protocols and regulations.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Maintained accurate inventory levels for efficient pharmacy operations and cost control.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Collected co-payments or full payments from customers.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Communicated directly with doctors offices via telephone, fax and email.
• Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Performed regular audits to maintain compliance with state regulations and company policies.
• Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
• Supported pharmacists in compounding custom medications according to individual patient needs.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Entered and processed patients' prescriptions into internal system.
• Resolved third-party billing, computer system and customer service issues.
• Managed opening and closing duties for pharmacy.
• Educated patients on medication usage, potential side effects, and proper storage practices to enhance safety.
• Reviewed and verified customer information and insurance provider information.
• Coordinated verification and filling of more than 300 daily prescriptions in high-volume independent pharmacy environment.

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