- Hiking
- Playing Sports
- Camping
- Gardening
- Volunteering
- Kayaking
- I enjoy cooking for friends and family gatherings
- Learning new cooking techniques and expanding my culinary skills
- Baking
- Cooking
Deanna May
Monongahela,PA
Summary
Highly motivated employee that is goal oriented with a desire to take on new challenges. I have a strong and devoted work ethic, adaptability and great personal skills in any situation. Able to work unsupervised and can quickly master any new skills that maybe needed to learn. I am a hardworking individual that has effective time management and multitasking skills. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Also, most important able to create great customer service relationships in order to give the customer a memorable and positive experience.
Overview
34
34
years of professional experience
Work History
Regional Billing Manager Southwest Region
Penn Highlands Mon Valley Hospital
02.2025 - Current
- Manage Financial Counselors, Insurance Billers
- Manage the AR for Two Facilities
- Manage Bad Debt Reports
- Established goals, objectives, and policies for solid performance for staff
- Set up team members on payer systems, Promise and Medicare websites
- Maintain a good relationship with other managers through out the facility to improve on accuracy
- Good working relationship with Registration management to show areas of improvement with registration errors
- Created detailed reports for management reflecting key financial indicators such as receivables aging analysis, uncollected revenues breakdowns, write-offs statistics, among others contributing valuable insights into the department's strengths and weaknesses.
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
- Boosted cash flow by identifying areas for improvement
- Worked with multiple departments to ensure proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to leadership
- Interceded between employees during arguments and diffused tense situations.
- Filed claims that were involved in payers' bankruptcy to ensure we received payment from the unpaid claims
- Trained 3rd party billers to get claims billed and follow up on those claims for payment
- Worked on areas to decrease and keep the budget on target for our area
- Worked with Leadership to develop new plans for successful reimbursement
- Increased revenue recovery with the implementation of effective follow-up practices on unpaid claims.
- Reduced error rates in claims submissions through meticulous review and verification procedures.
- Managed a high-performing insurance billing team, providing guidance, mentoring, and professional development opportunities.
- Streamlined insurance billing processes by implementing efficient workflow management strategies.
- Analyzed trends in denied claims data to identify patterns and develop targeted strategies for improvement efforts
- Hired reliable team members
- Facilitated cross-training programs within billing department, enhancing team versatility and coverage during peak periods.
- Held biweekly meetings to resolve any issues and provide feedback to problems with reimbursements
- Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
- Led training sessions for new billing software, increasing department efficiency and ensuring seamless transition for all team members.
- Enhanced team productivity by redesigning workflow for billing operations, leading to smoother interdepartmental collaboration.
Billing Supervisor Southwest Region
Penn Highlands MonValley Hospital
08.2024 - 02.2025
- Facilitated monthly meetings with team members to discuss performance metrics, share best practices, and address any concerns or challenges faced during the billing cycle.
- Boosted cash flow by identifying areas for improvement in payment terms enforcement and initiating corrective actions as needed.
- Enhanced team productivity by providing ongoing training, guidance, and support to billing staff members.
- Performed account reconciliations and resolved variances.
- Teach billing staff on Contracts to promote efficiency when following up on paid clams
- Teach staff on how to work edits, denials, and how to use resources to compile accurate results for reimbursement
- Staff training on new systems and policies
- KPI reporting
- Managed aged trial balances and taught staff how to work efficiently while gaining reimbursement from under paid accounts
- Train staff on how to write appeals, and to use provider portals.
- Communication between insurance representatives to resolve problems with unpaid claims
- Monitored spreadsheets for our regions that were used in payer meetings to resolve issues
- Supervised a team of 18 provided performance planning for those members
- Developed comprehensive training materials for new hires to ensure a smooth onboarding process and rapid acclimation to company systems and procedures.
- Collaborated closely with other departments, fostering strong working relationships to expedite resolutions of cross-functional issues impacting revenue collection.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Billed Hospice accounts, Out of Area MA, SRU billing, All payers(coverage for Vacations)
- Run Reports prior to billing to ensure Clean Claims
- Trained team on New Billing System-Quadax
- Maintained good relationship with payer systems, billing system personal
- Supplied coverage for managers during vacations, and vacancies
- Covered for Doctors offices and helped keep offices in running order when shortages would arise
Contract Management Analyst
Penn Highlands Mon Valley Hospital
03.2018 - 08.2024
- Enter Carfs into Contract Management system to identify payment variance
- Worked closely with all management to ensure transparency with errors
- Run Reports for all payers and identify and work payment variance's and to resolve those variances
- Help to improve collections and show staff where errors in billing have occurred
- Identified areas for improvement within the contracting process, implementing changes that led to greater efficiency and reduced costs.
- Verified submitted documents for completeness and compliance with company policies, addressing discrepancies and collaborating to troubleshoot where necessary.
- Developed comprehensive training materials for new team members, resulting in faster onboarding and increased productivity.
- Worked collaboratively with administrative staff in negotiation, correspondence, documentation and compliance checks for service contracts.
- Worked with internal and external parties to maximize value of assigned contracts in company portfolio.
- Review of operations of billing to devise and deploy improving of billing strategies to incur proficient reimbursement
Insurance Billing Specialist
Penn Highlands Mon Valley Hospital
07.2011 - 03.2018
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Assisted colleagues during peak workload periods, demonstrating strong teamwork and commitment to overall departmental success.
- Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
- Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.
- Increased revenue collection by diligently pursuing outstanding claims and negotiating with insurance companies.
- Ensured strict adherence to HIPAA guidelines while handling sensitive patient information during the billing process.
- Assisted patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions.
- Reduced processing time with thorough pre-authorization requests, ensuring prompt approvals for patient procedures.
- Stayed up-to-date with industry developments and changes in insurance policies to ensure ongoing compliance and adaptability in billing practices.
- Maintained strong working relationships with insurance providers, fostering open communication channels for claim resolution.
- Improved cash flow by promptly posting payments and reconciling accounts on a daily basis.
- Conducted periodic audits to ensure compliance with industry regulations and maintain the integrity of billing operations.
- Provided exceptional customer service to patients when discussing billing matters, demonstrating empathy and professionalism at all times.
- Optimized revenue recovery efforts by efficiently identifying underpayments and resolving discrepancies with payers.
- Enhanced claim accuracy by meticulously reviewing and verifying patient insurance information.
- Facilitated training sessions for new employees, sharing best practices and promoting consistency across the team''s work output.
- Reduced manual data entry errors, implementing automated verification tools for insurance eligibility checks.
- Enhanced accuracy in billing documentation, meticulously reviewing and updating patient records.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
Patient Access Registrar
Penn Highlands Mon Valley Hospital
02.2006 - 07.2011
- Performed all area's of Registration from Telephone, Front Desk, Admission Office, Outpatients, Assignment of Beds, Emergency Room Registration, Mail Room, Upfront Collections, Scheduling, Verify insurance and Authorization from payers
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Expedited emergency room admissions through rapid yet thorough collection of critical information.
- Increased patient trust by maintaining strict confidentiality of personal health information as per HIPAA guidelines.
- Served as a liaison between patients, physicians, and insurance companies to resolve any issues or concerns promptly.
- Reduced errors in patient billing by carefully reviewing charges and ensuring accuracy before submission.
Phlebotomist
Penn Highlands Mon Valley Hospital
04.2004 - 02.2006
- Experience in all areas of the lab; from patient blood drawls to centrifuging the samples and dispersing to the proper area in the lab
- Registering the patients along with ordering the labs
- Traveling to offsite Facilities and patient homes for collection of samples
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Developed and implemented strategies to improve phlebotomy processes.
- Centrifuged blood samples as outlined in clinical protocols.
- Provided guidance and support to laboratory personnel.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Monitored supply levels and placed orders for laboratory supplies.
- Reviewed and processed requisitions for laboratory tests.
- Assisted in training and onboarding new phlebotomists.
Data Entry Operator
Jefferson Regional Medical Center
10.1998 - 12.2005
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records, and chronologies of entry activities.
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
- Increased data accuracy by diligently inputting and verifying information from various sources.
- Corrected data entry errors to prevent duplication or data degradation.
- Ensured data security through adherence to strict confidentiality policies and procedures.
- Checked for accuracy by verifying data and records.
- Assisted with developing data entry processes.
- Managed and organized documents for data entry tasks.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Developed and implemented data entry operations.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
LAB CLERK/Registration Assistant
Jefferson Region Medical Center
10.1998 - 12.2005
- Optimized inventory management through regular tracking of laboratory supplies, proactively replenishing stock as needed.
- Supported quality control initiatives through diligent monitoring of expiration dates on chemicals and reagents, ensuring optimal performance in experiments.
- Promoted a culture of safety by consistently following proper procedures for waste disposal and chemical handling within the lab space.
- Reduced errors in sample handling by strictly adhering to established protocols and guidelines during routine tasks.
- Ensured compliance with industry regulations by implementing strict adherence to guidelines for sample management and documentation.
- Received positive feedback from supervisors for attention to detail when completing daily tasks such as data entry and sample processing.
- Streamlined workflow by efficiently processing incoming specimen deliveries and verifying documentation.
- Maintained a clean and organized workspace, promoting a safe and efficient laboratory environment.
- Ensured accurate data entry in the laboratory information system, contributing to consistent results reporting.
- Improved laboratory efficiency by accurately organizing, labeling, and storing samples.
- Troubleshot and resolved equipment and process issues.
Phlebotomist
Jefferson Regional Medical Center
10.1998 - 12.2005
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Out Patient Testing
Jefferson Regional Medical Center, AHN
10.1998 - 12.2005
- Performed EKG's in an Outpatient testing area
- Performed all Laboratory collections blood and Urine
- Educated new employees
- Ensured safety on-site by conducting risk assessments and implementing necessary control measures during setting out processes.
- Managed quality assurance and laboratory testing for concreting operations.
- Performed routine training and attended special events to enhance job knowledge and skills.
- Self-motivated, with a strong sense of personal responsibility.
Assistant Store Manager
Country Club Deli
12.1991 - 09.1999
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Oversaw daily operations to maintain store cleanliness and organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Manager/Floral Designer
Brown Floral and Creations
05.1995 - 02.1998
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Designed sympathy arrangements with sensitivity and care, providing comfort during clients' difficult times.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Conducted floral arrangement workshops, sharing expertise and fostering community engagement.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
- Provided expert care instructions to customers, extending life of their floral purchases.
- Maintained cleanliness and organization of shop, enhancing shopping experience for customers.
- Assisted customers in selecting flowers and accessories, tailoring orders to fit budget and occasion.
- Negotiated with suppliers, securing favorable terms and ensuring high-quality floral stock.
Manager
Godfather's Pizza
11.1994 - 02.1998
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Phlebotomy Certification - Phlebotomy
Community College of Allegheny County
West Mifflin, PA08-1998
High School Diploma -
Ringgold Sr High School
Monongahela, PA06-1989
No Degree - ACCOUNTING/MEDICAL TECHNOLOGY
Clarion University of Pennsylvania
Clarion, PA01-1989
Skills
- Expertise in Hospital billing and some Physcian Billing
- Excellant Customer service skills, problem solving, attention to detail, multitasking and organization
- HIPAA compliance
- Billing systems and software-Quadax, Meditech, Nthrive, Contract Management CPSI
- Data entry
- Microsoft office and Excel
- Collections experience
- Staff training and development
- HIPAA
- Payment posting
- Payroll
- Leadership
- Training and mentoring
- Denial management
- Use of CPR for billing County Funding billing
Interests
Timeline
Regional Billing Manager Southwest Region
Penn Highlands Mon Valley Hospital
02.2025 - Current
Billing Supervisor Southwest Region
Penn Highlands MonValley Hospital
08.2024 - 02.2025
Contract Management Analyst
Penn Highlands Mon Valley Hospital
03.2018 - 08.2024
Insurance Billing Specialist
Penn Highlands Mon Valley Hospital
07.2011 - 03.2018
Patient Access Registrar
Penn Highlands Mon Valley Hospital
02.2006 - 07.2011
Phlebotomist
Penn Highlands Mon Valley Hospital
04.2004 - 02.2006
Data Entry Operator
Jefferson Regional Medical Center
10.1998 - 12.2005
LAB CLERK/Registration Assistant
Jefferson Region Medical Center
10.1998 - 12.2005
Phlebotomist
Jefferson Regional Medical Center
10.1998 - 12.2005
Out Patient Testing
Jefferson Regional Medical Center, AHN
10.1998 - 12.2005
Manager/Floral Designer
Brown Floral and Creations
05.1995 - 02.1998
Manager
Godfather's Pizza
11.1994 - 02.1998
Assistant Store Manager
Country Club Deli
12.1991 - 09.1999
Phlebotomy Certification - Phlebotomy
Community College of Allegheny County
High School Diploma -
Ringgold Sr High School
No Degree - ACCOUNTING/MEDICAL TECHNOLOGY
Clarion University of Pennsylvania
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