Deanna McBain
Fords,USA
Summary
Accomplished General Manager with two decades of experience in the hospitality industry, emphasizing restaurant management and exceptional customer service. Track record of effective team leadership, operational efficiency, increased guest satisfaction and increased profits. Strong skills in financial oversight, inventory management, and labor cost analysis. Certified ServSafe Manager, eligible to work in the US for any employer.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
McLoone's Boathouse
02.2024 - Current
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Led a team of 100 employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Implemented effective marketing strategies that increased customer traffic by 20%
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Increased revenue through the development of new products/services, including promotional events and guest appreciation.
- Instituted quality control measures ensuring consistent delivery of high-quality products/services
- Cultivated a positive company culture that fostered teamwork, collaboration, and employee engagement which in turn improved employee retention rate
General Manager
CJ McLoone's
09.2020 - 02.2024
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Drove continuous improvement efforts across departments resulting in increased efficiency
- Instituted quality control measures ensuring consistent delivery of high-quality products/services
- Managed and resolved conflicts among team members to maintain a positive work environment
General Manager
The Robinson Ale House
04.2021 - 10.2021
- Led operational strategy to enhance guest experience and service delivery.
- Managed inventory control processes, optimizing supply chain efficiency.
- Developed training programs to elevate staff performance and engagement.
- Implemented cost-saving initiatives, improving profit margins through resource management.
Bar Manager
The Rum Runner
09.2019 - 09.2020
- Oversaw all aspects of bar operations, including inventory management, staff scheduling, and customer service
- Trained and mentored a team of 15 bartenders on drink preparation techniques, customer service skills, and upselling strategies. Creating a positive environment with an open door policy.
- Implemented cost-saving measures in purchasing and inventory control
- Collaborated with the kitchen staff to ensure seamless coordination between food and beverage service
- Maintained high standards of cleanliness and organization behind the bar area to comply with health regulations
- Managed vendor relationships to negotiate favorable pricing for alcohol purchases while maintaining quality standards
- Developed promotional strategies such as happy hour specials or themed nights to attract new customers and increase revenue
- Ensured compliance with all health codes, safety regulations, and licensing requirements at all times
- Managed budgeting process for the bar department including forecasting expenses accurately
- Managed all aspects of bar equipment maintenance, troubleshooting issues promptly to minimize downtime
Server/Bartender
CJ McLoone's
06.2018 - 09.2019
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
- Demonstrated extensive knowledge of menu items, including ingredients, preparation methods, and allergen information to assist customers in making informed choices
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery to tables
- Managed a high volume of tables during peak hours while maintaining attention to detail and providing personalized service to each guest
- Collaborated with the bar team to create innovative cocktails and mocktails that complemented the restaurant's cuisine offerings
- Maintained cleanliness and organization of assigned workstations, including dining areas, server stations, and beverage stations throughout shifts
- Assisted in training new servers on restaurant policies, procedures, menu knowledge, and customer service standards
- Handled cash transactions accurately using POS system while adhering to established cash handling procedures
- Resolved guest complaints or concerns promptly and professionally to ensure a positive dining experience for all patrons
Customer Experience Coordinator
TJ MAXX
10.2016 - 01.2018
- Responsible for front line, helping customers with questions and/or concerns; authorizing discounts and returns, shift closing of registers, organized breaks and managing employees.
- Collaborated with colleagues as part of a cohesive team environment focused on delivering excellent customer service at all times
Education
High School Diploma -
Hillsboro High School
HillsboroBusiness Management
Jefferson College
Hillsboro, MOSkills
- Business development and strategy
- Hospitality and restaurant management
- Cost control and budgeting
- Leadership and supervision
- Food service inventory
- Profit and loss analysis
- Interviewing and recruiting
- Operations management expertise
- Computer literacy and skills
- Performance management techniques
- Managerial decision making
- Communication skills enhancement
- Organizational budget management
- Shift and staff scheduling
- Time management expertise
- Inventory control systems
- Customer service excellence
- Business operations oversight
- Expense management strategies
- General manager experience
- Vendor relationship management
- Organizational skills development
- Customer relationship management
- Conflict resolution strategies
- Financial operations oversight
- Food safety compliance
- Microsoft Office suite proficiency
- Project and program management
- Internal hiring processes
- Teamwork collaboration
- Account management skills
- Team leadership development
- Financial acumen enhancement
- Financial report interpretation skills
- Senior leadership experience
- Strategic planning in management roles
- Google Drive utilization
Certification
- Driver's License
- TIPS
- ServSafe Food Handler Certification
- ServSafe Manager
Languages
English
Timeline
General Manager
McLoone's Boathouse
02.2024 - Current
General Manager
The Robinson Ale House
04.2021 - 10.2021
General Manager
CJ McLoone's
09.2020 - 02.2024
Bar Manager
The Rum Runner
09.2019 - 09.2020
Server/Bartender
CJ McLoone's
06.2018 - 09.2019
Customer Experience Coordinator
TJ MAXX
10.2016 - 01.2018
High School Diploma -
Hillsboro High School
Business Management
Jefferson College
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