Summary
Overview
Work History
Education
Skills
Timeline
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Deanna McBride

Montgomery,AL

Summary

Dedicated Home Manager keeping residents safe and well-cared for by effectively managing staff and budgets. Focused on enriching residents' lives through proper nutrition and enjoyable activities. Handles business and operational needs smoothly, consistently keeping records updated and facilities clean.

Overview

5
5
years of professional experience

Work History

Behavioral Home Manager/Case Manager

The Company of Rockhouse
02.2022 - 12.2022
  • Helped individuals with moderate to severe developmental/intellectual disabilities carry out daily living tasks by coordinating expert support.
  • Supervised daily instruction and training to residents including activities of daily living, hygiene and recreation
  • Assisted in planning, monitoring and documenting services
  • Represents residents when dealing with medical needs and families
  • Responsible for making sure facility is adhering to state and federal guidelines
  • Maintains complete, accurate and timely case notes and related records in manual and or electronic systems
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Developed and implemented comprehensive case management plans to address client needs and goals.

Direct Care Worker 2

The Company of Rockhouse
05.2021 - 02.2022
  • Works with people that have intellectual or developmental disabilities
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Assist home manager with administrative duties
  • Administered medication as directed by physician.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored and assisted residents through individual service plans.


WFH Health Insurance Customer Service Rep

Everise/ C3 Connect
04.2020 - 05.2021
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Advised customers on required information for claim submissions to progress applications.
  • Ability to utilize and navigate multiple systems simultaneously
  • Resolve customer issues via one call resolution guidelines and/or escalated process
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.

Cashier

St. Vincent's Hospital
09.2017 - 08.2019
  • Used POS system to enter orders, process payments and issue receipts
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Built relationships with customers to encourage repeat business...

Education

Bachelors of Science - Public Health

The University of Alabama At Birmingham
Birmingham, AL
12.2019

Skills

  • Medication Management
  • Person-Centered Care Plans
  • Developmental/ Intellectual Disabilities
  • Manage Behaviors
  • EMR Systems
  • Direct Patient Care
  • Critical Thinking
  • Call Volume and Quality Metrics

Timeline

Behavioral Home Manager/Case Manager

The Company of Rockhouse
02.2022 - 12.2022

Direct Care Worker 2

The Company of Rockhouse
05.2021 - 02.2022

WFH Health Insurance Customer Service Rep

Everise/ C3 Connect
04.2020 - 05.2021

Cashier

St. Vincent's Hospital
09.2017 - 08.2019

Bachelors of Science - Public Health

The University of Alabama At Birmingham

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Deanna McBride