Deanna Burns
Jamestown,NY
Summary
Customer Service Professional experienced in resolving customer inquiries and enhancing satisfaction through effective communication and empathy. Achieved customer loyalty and positive outcomes by applying strong conflict resolution and problem-solving skills within collaborative team environments. Developed supportive learning strategies that engaged diverse audiences, fostering connections and promoting organizational goals.
Overview
10
10
years of professional experience
Work History
Food Court Cashier
Del Lago Resort And Casino
Waterloo, New York
10.2025 - Current
- Handled cash, credit, and ticket payments, adhering to casino cashier procedures for secure transactions.
- Processed guest purchases efficiently using POS systems, ensuring accurate transactions in Del Lago Resort and Casino food court.
- Welcomed guests warmly at food court entrance. and answered food court questions with friendly service.
Teacher Aide
Cayuga Onondaga Boces
05.2024 - 11.2024
- Cultivated strong relationships with students, parents, and colleagues through open communication and a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Boosted classroom engagement by using interactive teaching methods, including group projects and hands-on activities.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Paraprofessional
Monroe BOCES
10.2023 - 02.2024
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Monitored students during field trips, managing roll call and group movement to ensure safety in public settings.
- Oversaw students in the classroom and common areas to monitor, enforce rules, and support the lead teacher.
- Oversaw students in the classroom and common areas to monitor, enforce rules, and support the lead teacher.
- Monitored students on field trips, handling roll call, and group movement to keep youth safe in public settings.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Relieved a classroom teacher during breaks and maintained order and structure in the classroom.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Cleaned and organized classrooms to prepare for upcoming classes.
- Assisted students in developing a deeper understanding of course concepts by providing one-on-one support.
Assistant Teacher
Generations Childare
11.2022 - 04.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support the lead teacher.
- Facilitated student physical, mental, and social development through engaging classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Implemented engaging lessons for children to enhance their learning experience. with creative approaches, methods, and techniques.
- Supervised daily student intake, recess, and lunch to ensure safety and order.
- Supervised recess, lunch and daily student intake and dismissal.
- Maintained a tidy and clean classroom consistent with safety and health standards.
- Maintained a tidy and clean classroom consistent with safety and health standards.
PCA Personal Care Assistant
Evergreen heights
09.2018 - 04.2019
- I take care of residents by assisting them with showers, helping them with meals, doing their laundry, getting them up for their meals.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- I take care of residents by assisting them with showers, helping then with meals, doing their laundry, getting them up for their meals.
- Supported clients with daily living needs to promote self-esteem and overall wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Facilitated feeding and monitored intake to ensure patients met their nutritional goals.
Customer Service
WAL-MART
10.2016 - 04.2017
- Enhanced customer loyalty and retention through exceptional shopping experiences.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Greeted customers as they entered the store to create a friendly atmosphere. and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong rapport with customers and created a positive impression of business.
- Worked a flexible schedule and extra shifts to meet business needs.
- Operated cash register to efficiently process customer transactions. for cash, check, and credit card transactions with excellent accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Counted cash at beginning and end of shifts to ensure accuracy. at beginning and end of shifts in cash drawers at the beginning and end of shifts to maintain accuracy.
- Facilitated returns, refunds, and resolved transaction issues, ensuring customer satisfaction.
- Developed strong rapport with customers and created a positive impression of business.
- Restocked and organized merchandise in front lanes.
- Tallied cash drawer at the beginning and end of each work shift.
- Operated a cash register to record transactions accurately and efficiently.
Education
Graduated From Early Childhood - Early Childhood Education
Cayuga- Ononadaga BOCEs
Auburn, NYHigh School Diploma -
Cato- Meridian High School
Cato, NYSkills
- POS systems
- Payment processing
- Cash handling
- Register operations
- Customer service
- Client relations
- Call management
- Customer relations
- Customer feedback analysis
- Data entry
- Computer proficiency
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Menu planning
- Guest supervision
- Service environment management
- Problem resolution
- Critical thinking
- Problem solving
- Active listening
- Communication
- Relationship building
- Customer safety management
- Positive attitude
Timeline
Food Court Cashier
Del Lago Resort And Casino
10.2025 - Current
Teacher Aide
Cayuga Onondaga Boces
05.2024 - 11.2024
Paraprofessional
Monroe BOCES
10.2023 - 02.2024
Assistant Teacher
Generations Childare
11.2022 - 04.2023
PCA Personal Care Assistant
Evergreen heights
09.2018 - 04.2019
Customer Service
WAL-MART
10.2016 - 04.2017
Graduated From Early Childhood - Early Childhood Education
Cayuga- Ononadaga BOCEs
High School Diploma -
Cato- Meridian High School