Deanna McMichael
Patterson,CA
Summary
I am an enthusiastic, team player with experience in providing excellent customer service, handling financial transactions, and maintaining inventory. I would like to use my knowledge and experience to effectively fill a data entry, customer service, or customer facing role in your office. I am authorized to work in the US for any employer.
Overview
6
6
years of professional experience
Work History
Office Assistant
Rooms To Go
12.2020 - 06.2024
- Use online catalog system to assist with tailoring customer's furniture orders
- Delivered clerical support by handling range of routine and special requirements.
- Establish and maintain relationships with customers
- Answer product and service-related questions
- Data entry for client's credit applications using an enterprise finance software package
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, and informing management of items needed to replenish materials before depleted.
- Assisted with onboarding of new employees.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated records and files to maintain document compliance.
- Offered technical support and troubleshot issues to enhance office productivity.
- Assisted in entering employee schedules into the ADP workforce scheduling system.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Processed various opening paperwork and record keeping for organization and customer order records.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
Closing Shift Cashier
Staziones
04.2020 - 06.2020
- Facilitated receiving of incoming merchandise and stocking merchandise
- Interacted with online order system to fulfill all customer preorders
- Assured all set up and cleaning was complete for day shift
- Responsible for closing duties.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Greeted customers entering store and responded promptly to customer needs
- Helped customers complete purchases, locate items, and join reward programs
- Assisted customers with returns, refunds and resolving transaction issues
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Used POS system to enter orders, process payments and issue receipts
- Performed cash, card and check transactions to complete customer purchases
- Handled cash with high accuracy and took care to check bills for fraud
Key Holder/Sales Associate
Shoe Dept
01.2019 - 04.2020
- Greeted customers, and assisted with customer inquiries
- Handled returns and exchanges
- Handled cash and credit transactions
- Answered all incoming calls to fulfill customer inquiries
- Collected and documented orders
- Assisted customers with product location both in store and via the online catalog
- Facilitated receipt of incoming merchandise and stocking merchandise
- Responsible for opening and closing duties.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Sales Associate
Shoe Department
10.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Cashier/Deli
Staziones
06.2018 - 08.2019
- Greeted customers, and assisted with customer inquiries
- Handled returns and exchanges
- Handled cash and credit transactions on the cash register
- Reconciled total payments with total sales for registers
- Facilitated receipt of incoming merchandise and stocking merchandise
- Interacted with phone order system to fulfill all customer preorders
- Cleaned and organized all displays and locations in the store
- Prepared and packaged finished food orders
- Reconciled total payments with total sales for registers.
Education
High School Diploma -
Berwick High School
Berwick, LA05.2018
Skills
- Customer Service
- Call and Online Order Handling
- Data Entry
- Cash Handling
- Organization Skills
- Retail Sales
- Food Prep/Safety
- Food Service
- Cleaning Experience
- File Maintenance
- Basic Payroll Processing
- Clerical Support
- Positive Attitude
- Delivery Scheduling
- Dedicated Team Player
- Issue Resolution
- Payment Processing
- File Organization
- Digital File Management
- Basic Technical Support
Assessments
Indeed assessments available upon request
Timeline
Office Assistant
Rooms To Go
12.2020 - 06.2024
Closing Shift Cashier
Staziones
04.2020 - 06.2020
Sales Associate
Shoe Department
10.2019 - 01.2020
Key Holder/Sales Associate
Shoe Dept
01.2019 - 04.2020
Cashier/Deli
Staziones
06.2018 - 08.2019
High School Diploma -
Berwick High School