Summary
Overview
Work History
Education
Skills
Timeline
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DeAnna McNeely

Sandusky,OH

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Lead Care Manager

Portland Place Senior Living
Sandusky, OH
08.2023 - 12.2023
  • Developed policies and procedures for Care Management operations and monitored adherence to them.
  • Implemented standards for quality and efficiency.
  • Monitored patient outcomes and quality of services provided by Care Managers.
  • Facilitated interdisciplinary team meetings to develop comprehensive treatment plans for patients.
  • Performed administrative tasks such as scheduling appointments, preparing reports.
  • Ensured compliance with applicable state regulations related to case management services.

Cashier

Mikey Mart
Sandusky, OH
07.2023 - 12.2023
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.

Behavioral Health Technician

Concentric Healthcare Staffing
Scottsdale , AZ
06.2022 - 08.2023
  • Documented behavioral incidents to keep accurate records.
  • Monitored patient safety in all areas of the facility.
  • Assessed patient behavior, reactions and responses to treatment plans.
  • Maintained accurate documentation of patient progress and treatments received.
  • Established and maintained professional working relationships with clients, staff and public.
  • Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
  • Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.

Activity Therapist Team Lead

Haven Behavioral Hospital
Phoenix, AZ
06.2017 - 03.2020
  • Organized and scheduled exercise programs and recreational activities to facilitate physical and emotional health of participants.
  • Utilized evidence based practices when designing interventions for individuals with various disorders.
  • Developed and implemented individualized treatment plans for patients with physical, mental, emotional, or social disabilities.
  • Instructed patients in the use of adaptive equipment to increase their independence.
  • Facilitated education programs designed to improve patient's understanding of their condition.
  • Conducted one-on-one counseling sessions with patients to identify underlying issues causing distress.
  • Monitored and documented progress of each patient's treatment plan on a regular basis.

Education

MBA - Healthcare Management

University of Saint Mary
Leavenworth, KS
05-2018

Skills

  • Quality Assurance Requirements
  • Community Relations
  • Training skills
  • Program Management
  • Clinical Documentation
  • Healthcare knowledge
  • Quality Improvement
  • Microsoft Office
  • G Suite
  • Analytical and Critical Thinking
  • Multitasking
  • Project Planning
  • Teamwork and Collaboration

Timeline

Lead Care Manager

Portland Place Senior Living
08.2023 - 12.2023

Cashier

Mikey Mart
07.2023 - 12.2023

Behavioral Health Technician

Concentric Healthcare Staffing
06.2022 - 08.2023

Activity Therapist Team Lead

Haven Behavioral Hospital
06.2017 - 03.2020

MBA - Healthcare Management

University of Saint Mary

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DeAnna McNeely