Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deanna Mikkelsen

Waunakee,WI

Summary


Professional business support specialist with strong focus on team collaboration and achieving results. Skilled in administrative tasks, project coordination, and effective communication. Known for reliability, adaptability, and proactive approach to meeting organizational needs. Prepared to make significant impact by streamlining processes and enhancing productivity.

Overview

23
23
years of professional experience

Work History

Business Assistant

Myself/ Spouse
08.2021 - Current


  • Manage scheduling for work contracts on a weekly basis.
  • Assist with budgeting by tracking expenses, preparing reports, and helping allocate resources to stay within budgetary constraints.
  • Maintain accurate record of financial transactions, inventory, and other business operations to ensure compliance and facilitate audits.
  • Process payroll by collecting and verifying timekeeping data, calculating wages, and ensuring timely and accurate payment to my spouse.
  • Provide general administrative support, including organizing and preparing documents, and handling communication with our CPA and financial advisors.

Homeschool Teacher

Myself
09.2018 - 03.2024


  • Designed and implemented individualized lesson plans based on my children's learning style, strengths, and areas for improvement.
  • Taught a range of subjects, including core areas like math, science, English, and social studies, as well as any specialized subjects based on the student’s curriculum.
  • Assessed and tracked my children's' progress through regular evaluations, assignments, tests, and other methods of assessment.
  • Provided a structured learning environment, creating a consistent routine to support my children's academic growth and well-being.
  • Modified my teaching strategies to accommodate different learning needs.
  • Incorporated hands-on activities, field trips, and educational resources to enrich the learning experience.
  • Encouraged critical thinking, problem-solving, and independent learning, helping my children develop skills beyond rote memorization.
  • Monitored social and emotional development, ensuring that my children's needs were met both academically and personally.
  • Communicated regularly with their Horizon Charter school teacher, providing updates on academic progress and addressing concerns or adjustments needed in the curriculum.
  • Maintained accurate records of my children's academic achievements, attendance, and progress toward learning goals.
  • Provided motivational support and guidance, fostering a love for learning and encouraging perseverance in the face of challenges.

Enrollment Representative

University Of Phoenix-New Mexico Campus
08.2009 - 03.2011


  • Guided prospective students through the enrollment process, from initial inquiry to the start of their academic journey, at both the online and New Mexico brick-and-mortar locations.
  • Responded to questions about the university’s programs, admissions requirements, and policies, providing personalized advice to help students choose the best educational path.
  • Assisted with event registration, campus tours, application submissions, and all pre-enrollment steps, ensuring a smooth onboarding experience.
  • Made outbound calls to prospective students to offer guidance on program selection and provided ongoing support throughout the decision-making process.
  • Answered questions about financial aid and collaborated with other departments to ensure students received the resources and information they needed to succeed.
  • Maintained high standards of customer service while meeting and exceeding enrollment goals.
  • Built rapport with students and families, fostering trust and facilitating informed decision-making.
  • Contributed to the university’s mission by helping students achieve their educational and career goals through personalized, supportive engagement.

Enrollment Representative

International Academy of Art and Design
02.2007 - 07.2009


  • Provided comprehensive support to prospective students throughout the enrollment process at the International Academy of Art and Design, Orlando location.
  • Responded to inquiries about college programs, policies, and procedures, ensuring students had a clear understanding of their educational options.
  • Guided students through the enrollment process, including event registration, campus tours, application submissions, and pre-enrollment steps.
  • Delivered exceptional customer service to both students and their families, addressing concerns and offering tailored information.
  • Made outbound calls to prospective students and their families, offering guidance on educational pathways and available programs.
  • Collaborated closely with other admissions teams to ensure a seamless and positive experience for prospective students.
  • Fostered a positive, informative environment to help students make well-informed decisions about their educational future.

Enrollment Representative

Art Institute of Miami
09.2006 - 01.2007


  • Guided prospective students through the admissions process, helping them make informed decisions about their educational futures at the Art Institute of Miami.
  • Provided detailed information about the institute’s programs, admissions requirements, and financial aid options, ensuring students understood their educational opportunities.
  • Assisted with scheduling campus tours, event registration, and application submissions, supporting students throughout the pre-enrollment process.
  • Made outbound calls to prospective students to offer guidance, answer questions, and assist with navigating the enrollment process.
  • Collaborated with faculty and other departments to ensure a smooth transition for new students.
  • Delivered exceptional customer service and personalized guidance, contributing to a positive experience for students and their families.
  • Helped meet enrollment targets while supporting the Art Institute’s mission of fostering creativity and innovation in the arts.

Bra Fitting Specialist

Victoria's Secret
09.2001 - 01.2006


  • Provided personalized fitting consultations to customers, helping them find the perfect bra for their body type and preferences.
  • Offered expert advice on product selection, ensuring customers understood the features and benefits of various styles and sizes.
  • Maintained up-to-date knowledge of the latest collections, promotions, and sizing guides to deliver an exceptional shopping experience.
  • Assisted with inventory management, visual merchandising, and maintaining a clean and organized sales floor to support store operations.
  • Created a welcoming environment by offering tailored customer service, enhancing the overall shopping experience.
  • Contributed to driving customer satisfaction and loyalty through personalized attention and expert product knowledge.

Education

Bachelor of Science - Marketing

Northeastern Illinois University
Chicago, IL
05-2006

Associate of Science - Business

William Rainey Harper College
Palatine, IL
05-2003

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Excellent communication
  • Reliability
  • Multitasking
  • Problem-solving abilities
  • Analytical thinking
  • Project planning
  • Team leadership
  • Adaptability and flexibility
  • Relationship building
  • Interpersonal skills
  • Self motivation
  • Customer relationship management
  • Professionalism

Timeline

Business Assistant

Myself/ Spouse
08.2021 - Current

Homeschool Teacher

Myself
09.2018 - 03.2024

Enrollment Representative

University Of Phoenix-New Mexico Campus
08.2009 - 03.2011

Enrollment Representative

International Academy of Art and Design
02.2007 - 07.2009

Enrollment Representative

Art Institute of Miami
09.2006 - 01.2007

Bra Fitting Specialist

Victoria's Secret
09.2001 - 01.2006

Bachelor of Science - Marketing

Northeastern Illinois University

Associate of Science - Business

William Rainey Harper College

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Deanna Mikkelsen