Deanna Miller

Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.

• Achieved high customer satisfaction ratings by providing clear and timely communication throughout claims process.
• Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
• Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
• Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
• Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
• Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
• Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
• Assisted in updating training materials for new hires based on evolving industry standards and best practices.
• Prepared summaries of damage, payments, and policy coverage.

• Optimized customer engagement through tailored email marketing strategies.
• Edited website content and database to keep information correct and up-to-date.
• Researched and evaluated potential new markets and products.
• Wrote engaging and successful marketing, advertising, and website copy.
• Identified appropriate marketing channels and target customers for campaigns.
• Tracked key performance indicators to measure success of campaigns.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
• Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
• Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
• Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
• Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
• Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
• Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
• Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
• Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
• Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
• Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
• Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
• Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
• Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
• Examined claims forms and other records to determine insurance coverage.
• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
• Prepared summaries of damage, payments, and policy coverage.