Deanna Miller

Employ strong problem-solving and influencing skills to ensure the successful execution of project plans. Devote appropriate attention as a primary point of contact for the customer(s) throughout the implementation process. Spearhead all aspects of program design, build, and launch activities during the implementation phase.

• Coordinated internal resources and third parties and vendors for the flawless execution of projects.
• Provided training sessions to staff on new processes or systems related to projects.
• Analyzed data from completed projects in order to identify areas for improvement.
• Maintained up-to-date records for all current and past projects.
• Resolved conflicts between team members in order to maintain productivity levels.
• Collaborated with stakeholders to develop realistic expectations for deliverables.
• Established best practices for managing complex projects successfully.
• Monitored progress of projects against established timelines and budgets.
• Conducted post-project evaluations in order to assess effectiveness of strategies employed.
• Managed project scope, timeline and budget in alignment with company objectives.
• Implemented process improvement initiatives aimed at increasing efficiency within the organization.
• Evaluated performance metrics for ongoing projects in order to assess progress towards goals.
• Created detailed reports on project status, issues, risks and opportunities.
• Liaised between senior management, project team members and clients to ensure effective communication throughout the duration of the project.
• Developed comprehensive project plans to be shared with stakeholders.
• Negotiated contracts with third-party vendors when necessary.
• Identified potential risks associated with projects and developed mitigation strategies.
• Coordinated resources across multiple departments and teams to ensure successful completion of projects.
• Ensured compliance with relevant regulations during all stages of a project's lifecycle.
• Delivered high level of service to clients to extend relationship and encourage further projects.
• Oversaw budgets for project, tracked expenses, and timelines and communicated with key stakeholders on milestones.
• Managed submittals and processing of Requests for Information between general contractor, owner, and owner's consultants.
• Implemented change management processes when issues arose to keep project moving forward and adjust to shifted priorities.
• Implemented project improvement strategies based on evaluation and feedback.
• Directed portfolio management activities and strategic alignment of project goals.
• Acted as a mentor to junior project managers and other staff.
• Conducted project post-mortems and created a recommendations report to identify successful and unsuccessful project elements.
• Measured project performance using appropriate tools and techniques.
• Successfully managed relationships with all stakeholders.
• Monitored compliance with internal policies, contracts, and regulatory obligations.
• Led cross-functional teams in planning, executing, and finalizing projects according to strict deadlines and within budget.
• Evaluated, determined and delegated tasks to staff based on client needs, capacity planning and project-specific initiatives.
• Spearheaded key projects, resulting in high customer satisfaction and increased business revenues.
• Developed and updated project plans to document objectives, technologies, schedules, and funding.

Demonstrated dynamic leadership and led teams comprised of both local and remote personnel, as well as external vendors through influence and a high degree of flexibility and adaptability. Conceptualized, created, and headed enterprise-wide projects within a complex and dynamic environment, modifying strategies to align with evolving requirements.

• Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
• Created and implemented processes to ensure successful completion of projects.
• Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
• Developed and maintained project plans, timelines, and budgets.
• Drafted reports summarizing progress made on projects for review by executive leadership team.
• Coordinated resources across multiple departments and teams as needed for successful completion of projects.
• Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
• Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
• Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
• Maintained records of all documents related to each project including specifications, change orders, invoices.
• Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
• Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
• Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
• Prepared cost estimates for projects of varying sizes.
• Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
• Negotiated with project stakeholders or suppliers to obtain resources or materials.

Utilized database queries, spreadsheet analysis, and software systems to generate reports for addressing supply shortages and discrepancies. Uncovered and implemented process improvements to resolve supply chain discrepancies. Developed and rolled out a project communication strategy to drive project alignment and foster collaborative efforts with cross-functional teams.

• Developed and maintained project plans, timelines, and budgets.
• Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
• Implemented effective communication protocols between internal teams working on different aspects of a given project.
• Maintained records of all documents related to each project including specifications, change orders, invoices.
• Drafted reports summarizing progress made on projects for review by executive leadership team.
• Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
• Identified risks associated with each project and developed strategies for mitigating those risks.
• Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
• Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
• Submitted budget estimates, progress reports and cost tracking reports.

Devoted proper attention as a primary point of contact and subject matter expert between executive leadership and clients to resolve complaints of executives and government agencies, including FCC, BBB, Attorney General, state PUCs, and Public Relations/Media. Provided issue resolution services, summarized outcomes for the Urgent Response Team, and delivered oversight for multiple issues.

• Identified opportunities for process improvements across the organization.
• Implemented strategies for automating organizational processes.
• Identified needs of customers promptly and efficiently.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Evaluated needs of departments and delegated tasks to optimize overall production.
• Maintained positive working relationship with fellow staff and management.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Oversaw a designated portfolio of assigned accounts, with a primary emphasis on base management strategies aimed at minimizing churn risk within each account. Uncovered customer needs and leveraged solution-based selling techniques to upsell existing assigned accounts that drove incremental sales and revenue growth.