Deanna Miller
Summary
Detailed Claims Processor with over 40 years of experience in processing and billing medical claims. Trustworthy teammate with benefit knowledge and rapport-building skills.
Overview
43
43
years of professional experience
Work History
Claims Adjuster
WPAS
04.2024 - Current
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
Team Lead Claim Processor
Zenith American Solutions
01.2014 - 04.2024
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Billing Manager
Orthopedic and Hand Surgery Assoc
02.1994 - 10.2013
- Reviewed billing problems, researched issues, and resolved concerns.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Worked with customers to develop payment plans and bring accounts current.
Sr Claims Processor
The Travelers Insurance
06.1981 - 03.1993
- Reviewed complex claims, utilizing expert knowledge to ensure proper coverage determinations were made.
- Collaboratively resolved escalated issues by working closely with customer service representatives and adjusters.
- Managed workload and priorities to meet claims processing meet deadlines.
Education
High School Diploma -
Patapsco High School
Baltimore, MD06.1981
Skills
Highly motivated
Claims Processing
Policy Interpretation
Medical Coding
Timeline
Claims Adjuster
WPAS
04.2024 - Current
Team Lead Claim Processor
Zenith American Solutions
01.2014 - 04.2024
Billing Manager
Orthopedic and Hand Surgery Assoc
02.1994 - 10.2013
Sr Claims Processor
The Travelers Insurance
06.1981 - 03.1993
High School Diploma -
Patapsco High School
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