Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Deanna Miller

Richmond,TX

Summary

With over 20 years within and around the oil and gas industry, my professional background offers a unique combination of interpersonal skills and a strong readiness to thrive in a customer-focused environment. This extensive experience has provided me with a solid understanding of relationship management and strategic planning, as well as a quick learning aptitude for industry-specific tools. Eager to utilize and further develop communication and analytical skills.

Overview

22
22
years of professional experience

Work History

Resort Manager

PetSuites of America
04.2022 - Current
  • Responsible for all resort management duties including relations, human resources, controlling labor and expenses, coaching and training opportunities, and all internal and external communication needs
  • Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
  • Negotiated contracts with suppliers effectively, securing competitive pricing on products and services required for resort operations.
  • Developed marketing strategies to attract new clientele and boost overall occupancy rates.
  • Developed contingency plans for unanticipated challenges arising during peak holiday seasons or adverse weather conditions affecting overall business operations at resorts located in popular tourist destinations worldwide-ensuring minimal service disruptions despite external factors beyond one's control.
  • Managed budgets effectively, ensuring profitability and financial stability of the resort.

Local Marketing Manager

Texas Roadhouse
09.2019 - 04.2022
  • Worked closely with restaurant management to create, develop, and implement local marketing tactics and brand awareness to build sales through local events, social media, advertising, and media releases
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed social media accounts for optimal audience engagement and increased online presence.

Resource Industry Specialist

SMC Corporation of America
12.2015 - 09.2019
  • Company Overview: West Region - Texas, Oklahoma, New Mexico, Louisiana, Arkansas
  • Develop, create, implement, and maintain new product opportunities with customer within a four state region creating over $3 million dollars in sales
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Analyzed sales data to identify trends and adjust marketing strategies accordingly.
  • Forged strong relationships with clients, fostering loyalty and encouraging repeat business.
  • Conducted market research to identify new opportunities for business expansion and diversification.
  • Managed contract negotiations with vendors and suppliers, securing favorable terms for the company's benefit.

Account Representative

Sager Electronics
01.2013 - 12.2015
  • Develop, create, implement, and maintain new product opportunities within a customer base in an assigned territory
  • Communicate with internal and external engineering resources to develop new and maintain current opportunities
  • Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
  • Developed presentations showcasing product offerings tailored specifically to individual client needs, driving interest in our services furthering the closing process effectively.
  • Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
  • Monitored industry trends to advise clients on potential impacts to their accounts, ensuring they were always one step ahead.
  • Negotiated contract terms with clients, securing profitable deals while maintaining mutual satisfaction.

Account Representative

Trendsetter Electronics
05.2011 - 03.2013
  • Develop, create, implement, and maintain new account relationships and product opportunities within a customer base in an assigned territory
  • Build and maintain manufacture relationships to grow local resource network
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Consistently exceeded quota expectations leading the way among fellow representatives.
  • Retained high-value clients by providing exceptional support and personalized service.
  • Expanded customer base by conducting market research and identifying potential leads.

Proposal Supervisor

Ducommun/LaBarge, Inc.
10.2007 - 04.2011
  • Conducted all initial and final quote reviews for all required documentation, strategic pricing and delivery options, labor efficiency, and overall accuracy including vendor relations and negotiations
  • Implemented a marketing strategy program to efficiently approve suppliers and negotiated million dollar inventory and kanban contracts to meet customer needs and drive and grow increased revenue
  • Monitored compliance with corporate guidelines, ensuring consistency across all submitted proposals.
  • Negotiated contracts with external vendors for specialized services required during the proposal development process.
  • Conducted post-proposal debriefs to identify areas of improvement, leading to higher success rates in future submissions.
  • Analyzed client RFPs to identify key requirements, enabling tailored responses that addressed specific needs.
  • Managed high-volume quote requests while maintaining attention to detail and accuracy in all communications with clients.
  • Adapted quickly to changing client needs, ensuring that quotes remained relevant and competitive in a dynamic market environment.
  • Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment and evaluated subcontractor bid to obtain best value for projects.

Account Manager

Avnet Electronics
07.2003 - 10.2007
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
  • Leveraged CRM tools to maintain accurate records of client interactions and transactions.
  • Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.

Education

Business Management/Marketing

University of Houston
Victoria, TX

Undergraduate Studies - Childhood Development and Psychology

Blinn Junior College
Brenham, TX

High School Degree (Advanced) -

BF Terry High School
Rosenberg, TX

Skills

  • Detail-oriented/Efficient
  • Purchasing and Procurement Management
  • ERP/MRPMRP Development
  • Supplier Evaluation/Approval and Contract Negotiation
  • Supplier Risk Assessment
  • Inventory Program Development and Implementation
  • Supply Chain Optimization
  • Client and Customer Relations
  • Risk Mitigation Strategies
  • Business Development/Marketing Research
  • Marketing Development and Implementation
  • Syteline/Oracle/SAP/NetSuite Management
  • SugarCRM and SalesforceManagement
  • Industry Analysis/Forecasting/Trending/Costing/Planning
  • Training and Development
  • Management/Leadership/Collaboration
  • Strategic Sourcing Solutions
  • Category Strategist
  • Documentation management
  • Account Development and Management
  • Goal oriented
  • Team building and leadership/Office Management
  • Sales proposal creation

Accomplishments

  • Analyze data trends and report on KPIs to provide maximum growth and cost savings.
  • Identified, approved, and negotiated cost savings contracts to ensure stock rotation and proper inventory management.
  • Successfully grew sales and design wins by over 50% working with key customers including Weatherford, Halliburton, and Baker Hughes, Pathfinder, and Schlumberger.
  • Implemented overall vendor approval strategies and policies and negotiated $3 million contracts with key board suppliers and cut raw material costs over $200,000 increasing revenue by 62%.
  • Raised overall business by 70% due to quote accuracy and immediate implementation of new programs including implementing and leading daily quote review meetings to review the quality of information and the accuracy of the manufacturing process.
  • Develop and implemented strategic sourcing strategies for projects to maximize cost savings and overall ROI.
  • Developed and implemented risk mitigation strategies to maximize overall ROI.

Timeline

Resort Manager

PetSuites of America
04.2022 - Current

Local Marketing Manager

Texas Roadhouse
09.2019 - 04.2022

Resource Industry Specialist

SMC Corporation of America
12.2015 - 09.2019

Account Representative

Sager Electronics
01.2013 - 12.2015

Account Representative

Trendsetter Electronics
05.2011 - 03.2013

Proposal Supervisor

Ducommun/LaBarge, Inc.
10.2007 - 04.2011

Account Manager

Avnet Electronics
07.2003 - 10.2007

Business Management/Marketing

University of Houston

Undergraduate Studies - Childhood Development and Psychology

Blinn Junior College

High School Degree (Advanced) -

BF Terry High School

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Deanna Miller