Deanna Miller
Loma Linda,CA
Summary
Diligent administrative professional with solid background in claims analysis and customer service. Successfully managed complex claim cases and resolved disputes, ensuring client satisfaction and compliance with regulations. Demonstrated analytical skills and effective communication to streamline processes and improve service delivery.
Experienced with content management, ensuring seamless coordination of content production and publication. Utilizes effective strategies to enhance brand visibility and audience engagement. Knowledge of SEO practices, editorial oversight, and team collaboration, driving successful content initiatives.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Associate Content Manager
Vector Solutions (formerly Convergence Training)
09.2019 - 03.2025
- Developed and executed documentation strategy for training content and internal guides.
- Collaborated with SMEs, product, and development teams to gather content and validate accuracy.
- Reviewed and edited course materials, aligning them with company style and standards.
- Managed documentation workflows using Jira, Confluence, and Asana.
- Hosted webinars and compiled feedback to inform content improvement.
Retail Operations Specialist
Vector Solutions (formerly Convergence Training)
04.2017 - 09.2019
- Provided customer-facing documentation and support content for product inquiries.
- Analyzed sales and customer usage data to support content planning decisions.
- Managed office systems and ensured operational documentation was accurate and accessible.
- Managed product and office supply inventory.
Customer Service & Fulfillment Specialist
Vector Solutions (formerly Convergence Training)
11.2012 - 04.2017
- Oversaw product updates on e-commerce platforms, ensuring accurate documentation and listings.
- Acted as liaison between support and content teams, updating FAQs and guides.
- Managed physical product inventory.
Quality and Support Specialist
Vector Solutions (formerly Convergence Training)
08.2011 - 11.2012
- Managed customer cases and documented solutions in internal knowledge systems.
- Maintained consistency in product documentation for DVD and online training materials.
Administrative Assistant – Documentation & Training
Express Employment Professionals
01.2010 - 08.2011
- Created training documentation and procedural manuals for operations teams.
- Developed instructional materials using MS Office tools (PowerPoint, Excel, Word).
- Delivered onboarding training based on newly developed materials.
Regional Account Manager
AIM Healthcare Services
06.2000 - 04.2009
- Audited medical claims and corrected discrepancies for provider reimbursement or insurance refund.
- Worked directly with provider offices to resolve patient account discrepancies that created credit balances.
- Used EHR systems (Epic, Cerner, Meditech, AS400) to maintain and verify medical and insurance data.
Surgical Preoperative Prep and Transportation Specialist
Portland Adventist Medical Center
08.1988 - 06.2000
- Prepared and updated patient medical charts for surgical procedures.
- Performed physician ordered pre-surgical preparatory procedures.
- Assured patient satisfaction by tracking surgical schedules, transporting patients in safe and timely manner to and from surgical procedures, and reassuring nervous patients in a calm manner.
- Assisted other medical professionals as requested to add in patient care.
Education
Associate of Science - Early Childhood Education
Pacific Union College
Angwin, CA06-1984
No Degree - Medical Billing and Coding
Mt. Hood Community College
Gresham, ORSkills
- Member and provider support
- Enrollment and Registration Research
- Claims Processing & Documentation Accuracy
- Privacy protection knowledge
- Skilled in utilizing project management software
- Proficient in electronic health record systems
- Proficient in Microsoft Office Suite
- Customer relationship management support
- Analytical thinking skills
- Content strategy execution
- Content curation
- Proofreading
Certification
- Pragmatic Certified Product Manager
- PMC Level I, III, and IV
- HIPAA (1 hour)
- Pragmatic Certified Product Manager (PMC Level I, III, IV)
- HIPAA Awareness (1 hour)
Timeline
Associate Content Manager
Vector Solutions (formerly Convergence Training)
09.2019 - 03.2025
Retail Operations Specialist
Vector Solutions (formerly Convergence Training)
04.2017 - 09.2019
Customer Service & Fulfillment Specialist
Vector Solutions (formerly Convergence Training)
11.2012 - 04.2017
Quality and Support Specialist
Vector Solutions (formerly Convergence Training)
08.2011 - 11.2012
Administrative Assistant – Documentation & Training
Express Employment Professionals
01.2010 - 08.2011
Regional Account Manager
AIM Healthcare Services
06.2000 - 04.2009
Surgical Preoperative Prep and Transportation Specialist
Portland Adventist Medical Center
08.1988 - 06.2000
Associate of Science - Early Childhood Education
Pacific Union College
No Degree - Medical Billing and Coding
Mt. Hood Community College
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