Deanna M Moore
PAYETTE,Idaho
Summary
Proven track record in enhancing customer engagement and satisfaction, demonstrated client communication led to a significant improvement in client retention. Skilled in merchandise display and teamwork, adept at addressing customer needs with patience and empathy, ensuring a positive shopping experience.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Sales Interior Designer and Floor Display, Accesso
Blackers Furniture
01.1995 - 11.1998
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Selected and sourced materials, furniture, and accessories for aesthetically pleasing space
- Participated in furniture selection and documentation of specifications.
- Determined personalized needs, tastes and design preferences through thorough client consultations.
- Worked closely with vendors to negotiate cost-effective pricing for materials while maintaining high-quality standards.
- Selected furniture, lighting and accessories to enhance design concepts.
Sales, Interior Design
RC Willey
12.1989 - 11.1992
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Provided efficient checkout services for a smooth customer experience, minimizing wait times.
- Established rapport with customers through friendly interactions and attentive service, building loyalty to the brand.
- Collaborated with fellow associates to meet daily sales targets, supporting overall store success.
Store Manager, Interior Designer, Salesa
Kaylene's Interiors
02.1980 - 10.1988
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Retail Sales Clerk
Circle K Convenience Store
02.1977 - 09.1979
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Maintained a clean and organized store environment, ensuring optimal shopping conditions for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
Retail Sales Clerk
7-11 Convenience Store
02.1974 - 11.1976
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Increased customer satisfaction by providing personalized assistance and product recommendations.
Education
Certificate Interior Design
Lasalle
Philadelphia, PA04.1976
Skills
- Client Communication
- Reliability and punctuality
- Customer Engagement
- Patience and Empathy
- Handling Customer Complaints
- Upselling strategies
- Merchandise Display
- Teamwork
- Customer Service
- Problem-Solving
Timeline
Sales Interior Designer and Floor Display, Accesso
Blackers Furniture
01.1995 - 11.1998
Sales, Interior Design
RC Willey
12.1989 - 11.1992
Store Manager, Interior Designer, Salesa
Kaylene's Interiors
02.1980 - 10.1988
Retail Sales Clerk
Circle K Convenience Store
02.1977 - 09.1979
Retail Sales Clerk
7-11 Convenience Store
02.1974 - 11.1976
Certificate Interior Design
Lasalle
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