Summary
Overview
Work History
Education
Skills
Timeline
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DeAnna Montgomery

Homerville,GA

Summary

Dynamic professional with extensive experience at EmployBridge, excelling in customer service and office administration. Proven track record in optimizing workflows and enhancing team productivity. Skilled in complex problem-solving and document preparation, fostering a collaborative environment that drives results and improves employee retention. Committed to maintaining high standards of confidentiality and organization.

Overview

8
8
years of professional experience

Work History

Secretary

Monty Dave Trucking
10.2024 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered phone and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Training Support Specialist

EmployBridge
10.2022 - 02.2024
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.

Training Supervisor

EmployBridge
10.2018 - 10.2022
  • Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
  • Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
  • Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
  • Updated employees with latest policies, procedures and compliance standards.
  • Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
  • Managed the logistics of on-site and off-site training events, ensuring seamless delivery and optimal resource allocation.

Specialist

EmployBridge
05.2018 - 10.2018
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Coordinator

EmployBridge
02.2018 - 05.2018
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.

Cashier/Sales Associate

Circle K
11.2017 - 02.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.

Education

Coffee High School
Douglas, GA

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Keyboarding skills
  • File management
  • Document preparation
  • Calendar management
  • Complex Problem-solving
  • Payroll processing

Timeline

Secretary

Monty Dave Trucking
10.2024 - Current

Training Support Specialist

EmployBridge
10.2022 - 02.2024

Training Supervisor

EmployBridge
10.2018 - 10.2022

Specialist

EmployBridge
05.2018 - 10.2018

Coordinator

EmployBridge
02.2018 - 05.2018

Cashier/Sales Associate

Circle K
11.2017 - 02.2018

Coffee High School

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DeAnna Montgomery