De Anna Moore
Healthcare Administration
Durant,OK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Professional Baker
Chickasaw Nation
Ada, OK
10.2022 - Current
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Established merchandising, sales and profit objectives to drive business success.
- Baked gluten-free, vegan and alternative diet treats based on customers' needs.
- Established specialty menu of vegan-friendly, whole grain pastry items.
- Complied with health and safety codes to protect staff and customers.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Cleaned and maintained kitchen equipment and oven.
Tribal Peacemaker
Choctaw Nation Justice Department
Durant, OK
05.2017 - Current
- Conducted witness interviews and gathered details regarding incidents to determine best course of resolution for tribal members.
- Talked regularly with tribal people to establish rapport and become familiar presence in area.
- Processed, verified and utilized tribal documents to initiate speedy resolutions for tribal members and tribal court.
- Checked accuracy and integrity of collected information to identify optimal course of traditional problem resolution.
- Answered emergency calls for help from tribal members who needed to seek counsel with a peacemaker.
- Heal damaged relationships and restore harmony to the community.
Elder Nutrition Floating Cook
Choctaw Nation Of Oklahoma
Durant, OK
05.2022 - 09.2022
- Planned weekly nutritionally balanced menus to reflect current dining trends.
- Inventoried condiments, food and cooking supplies to verify availability of items required for meeting projected menu requirements.
- Prepared beverage and food items to meet mandated nutritional and project meal requirements.
- Planned nutritious meal options for individuals with various health needs for diabetic friendly options.
- Developed nutrient-dense recipes and flexible meal templates to meet nutritional objectives.
- Worked flexible hours across night, weekend and holiday shifts. As well as community events, tribal affairs and whenever needed.
Front of House Manager-Cultural Center
Choctaw Nation Of Oklahoma
Durant, OK
09.2021 - 04.2022
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Helped cashiers and baristas execute timely and efficient processes to drive first class guest service.
- Reorganized coffee bar and dining area, increasing efficiency 25%.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Resolved guests complaints while maintaining positive customer environment.
- Supervised staff of 15 through motivational coaching and effective training programs for service and sales techniques.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Optician
Stanton Optical
Slidell, LA
05.2021 - 09.2021
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Educated patients aged 3 to 80 on proper care and transportation of spectacles.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Completed field of vision, OCTs and pachymetry evaluations.
- Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Prepared work orders outlining all specifications for new lenses and frames.
- Completed facial measurements such as temple length, bridge size and vertex distance.
Office Manager
Aspen Dental
New Orleans, LA
05.2019 - 04.2021
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Developed standard operating procedures for all administrative employees.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Managed office operations while scheduling appointments for department managers.
- Delivered performance reviews, recommending additional training or advancements.
- Coordinated special projects and managed schedules.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Prepared meeting rooms and materials and recorded important information.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Updated reports, managed accounts and generated reports for company database.
- Maintained computer and physical filing systems.
Special Projects Manager-Chickasaw Press
Chickasaw Nation
Ada, OK
05.2018 - 08.2019
- Prepared and presented multiple written reports and PowerPoint presentations for meetings with various departments.
- Researched and analyzed various statistical and financial analysis techniques.
- Reviewed grant literature from various levels to determine availability of resources.
- Implemented multiple business practices with complex principles and economic development practices.
- Organized and prepared community meetings while building positive working relationships with various citizens, staff and community organizations.
- Maintained knowledge about current issues relating to economic development services and online buying options.
- Addressed complaints and inquiries from tribal citizens.
Merchandising Supervisor
Chickasaw Nation Winstar World Casino
Thackerville, OK
01.2018 - 05.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Planned and coordinated product availability for advertising and promotion purposes.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Established strong vendor relationships to maintain and support business.
- Answered customer questions regarding store merchandise, department information and pricing.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Assessed areas of service concern and developed improvement plans.
Corporate Trainer
Choctaw Nation Of Oklahoma
Durant, OK
09.2015 - 12.2017
- Collected information about company objectives and employee deficiencies in order to assess training needs.
- Coordinated with engineers and corporate leadership to identify training and development opportunities to improve safety and optimize performance.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Coached new managers on store procedures, policies and customer service, bolstering customer retention by 57%.
- Authored, updated and implemented training procedures.
- Prepared educational materials such as module summaries, videos and informational packets.
- Created monitoring strategies to verify implementation of practices introduced in training.
- Held demonstrations and one-on-one coaching sessions on guest services, pos systems, alcohol training etc.
- Collaborated with management to identify company training needs and scheduling.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Reviewed effectiveness of programs and proposed updates to maximize success.
- Led cross-functional training for external and internal clients and created all training materials and exams.
- Monitored employee progress and gave feedback to management and additional training requirements.
Marketing Manager
Intertribal Software Consultants
Durant, OK
08.2011 - 09.2015
- Assessed marketing copy, art comps and final designs and compared with established specifications.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
- Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
- Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
- Executed optimal sales strategies to achieve commercial goals for target market.
- Participated in promotional activities and trade shows, working with advertisers and production managers, to market products and services.
- Performed market segmentations, targeting and positioning for each software production line.
- Generated reports detailing campaign performance, customer engagement and engagement trends.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Transformed corporate website and social media platforms to better engage customers and promote sales.
- Set up, completed and tracked customer surveys for local, regional and national campaigns.
- Developed network of related professionals to open up business opportunities.
- Maintained complete database of files, contacts and project materials.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Director's Assistant
School Of Choctaw Language
Durant, OK
07.2008 - 08.2011
- Assisted with operations and administrative tasks to support exceptional customer service and sales experiences.
- Managed calendar and travel logistics, prioritized inquiries and requests and made recommendations to support smooth day-to-day director engagements.
- Prepared and edited correspondence, presentations, reports and memos to foster outstanding communication and responsiveness.
- Conducted research and analysis on issues of interest to director and supported and managed high-volume requests and projects to meet objectives.
- Scheduled, coordinated and organized meetings and events to promote productive conventions, retreats and other logistics.
- Submitted expense reports and managed vendor correspondence to foster accurate and timely accounting procedures and vendor services.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports and presentations.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Developed and maintained automated alert systems for important deadlines.
- Facilitated training and onboarding for incoming office staff.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets and filing systems for management team.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Managed and reviewed filing and office systems.
- Worked with senior management to initiate new projects and assist in various processes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Filed paperwork and organized computer-based information.
- Volunteered to help with special projects of varying degrees of complexity.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Executed basic banking and bookkeeping tasks.
- Wrote reports, executive summaries and newsletters.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Created and managed office systems to efficiently deal with documentation.
Group Sales Manager
Choctaw Casino & Resort - Durant
Durant, OK
02.2006 - 08.2008
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Surpassed sales targets 83% consistently and maintained solid return guest rankings.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Managed accounts to retain existing relationships and grow share of business.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Hired, supervised and coached employees on sales strategies to optimize performance.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Communicated product quality and market comparisons by creating sales presentations.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Marketed overnight resort packages to targeted audience at trade shows and events.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ 08.2022 - Current
Associate of Arts - Business Administration And Management
Haskell Indian Nations University
Lawrence, KS 01.1996 - 12.1997
Skills
Adaptive and creative
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You know you are on the road to success if you would do your job, and not be paid for it.
Oprah Winfrey
Timeline
Professional Baker
Chickasaw Nation
10.2022 - Current
Bachelor of Science - Health Administration
University of Phoenix
08.2022 - Current
Elder Nutrition Floating Cook
Choctaw Nation Of Oklahoma
05.2022 - 09.2022
Front of House Manager-Cultural Center
Choctaw Nation Of Oklahoma
09.2021 - 04.2022
Optician
Stanton Optical
05.2021 - 09.2021
Office Manager
Aspen Dental
05.2019 - 04.2021
Special Projects Manager-Chickasaw Press
Chickasaw Nation
05.2018 - 08.2019
Merchandising Supervisor
Chickasaw Nation Winstar World Casino
01.2018 - 05.2018
Tribal Peacemaker
Choctaw Nation Justice Department
05.2017 - Current
Corporate Trainer
Choctaw Nation Of Oklahoma
09.2015 - 12.2017
Marketing Manager
Intertribal Software Consultants
08.2011 - 09.2015
Director's Assistant
School Of Choctaw Language
07.2008 - 08.2011
Group Sales Manager
Choctaw Casino & Resort - Durant
02.2006 - 08.2008
Associate of Arts - Business Administration And Management
Haskell Indian Nations University
01.1996 - 12.1997
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