De Anna Morschen
Claims Manager
Victoria,MN
Summary
Organized and results-oriented professional with over 30 years in claims management and leadership. Proven ability to guide teams in resolving multi-line claims while fostering strong client relationships to achieve mutual success.
Overview
32
32
years of professional experience
Work History
Claims Assistant Manager
Sedgwick
Eden Prairie, MN
07.2017 - Current
- Working directly with client's Product Safety team to identify consumer items for trends and help ascertain if there is a need to report to the CPSC (Consumer Product safety Commission).
- Supported and guided claims examiners and team leaders in investigating and gathering information for multi-line claims, assessing appropriate contacts and state statutes to meet client expectations.
- Communicated directly with clients regarding claim statuses and information needed to advance claims, while resolving client concerns.
- Communicates claim activity and processing with the client; maintains professional client relationships.
- Collaborated closely with Litigation Specialists on case strategy. Setting and maintaining one (1) to three (3) one-on-ones to cover claims and action plans as well as discuss strategies for the Litigation Specialists to direct counsel on how to handle and evaluate cases based on our best practices as well as the client’s 'Litigation Guidelines.'
- Communicate to client auto and general liability risk patterns to assist in implementation of processes to prevent future claims.
- Reviewed contracts and lease agreements to identify third-party involvement for tender, subrogation, and potential exposures.
- Submitted claims to excess carrier to ensure timely handling. responds to requests of directions in a professional and timely manner.
- Working with the leadership team to remove barriers that the associates and client are experiencing.
Claims Analyst
Cobb, Strecker, Dunphy & Zimmerman
Minneapolis, MN
07.2016 - 06.2017
- Monitor multi-line and multi-jurisdictional claims to ensure that they are handled in a manner that is thorough, fair and complete. This will include, but not be limited to, reviewing claims, assessing where the claim is to date, engaging the client and/or the Producer and strategizing how to get the file to resolution.
- Managed clients and collaborated with carriers to review and adjust customer service instructions tailored to each client's litigation strategy.
- Liaised with clients to maintain regular communication and prevent breakdowns in the claims process.
- Assist the client with information and/or answers they may need to feel confident and comfortable when issues arise.
- Compiled data and prepared reports on claims, losses, and self-insured retentions to provide clients with clear insights.
- Facilitated information exchange for business plans to support strategic decision-making.
Casualty Claims Adjuster
Western National Mutual Insurance Group
Edina, MN
08.2005 - 07.2016
- Handled complicated coverage and liability claims, managing litigation processes through trial to secure favorable outcomes.
- Processed personal injury claims for personal lines, homeowners, and commercial liability, ensuring thorough evaluation of coverage and liability.
- Collaborated with Special Investigations Unit (SIU) to identify and address potentially fraudulent claims, enhancing claim integrity.
- Establish ISO investigation standards for adjusters to follow at the start of a claim and follow up through the life of the claim.
- Participated in arbitration panel sessions across all states to resolve disputes.
Multi-Line / Multi-Jurisdictional Casualty Claims Examiner
SUPERVALU Dedicated Unit (Kemper & REM)
Chanhassen, MN
01.2002 - 08.2005
- Investigated and resolved claims including motor vehicle accidents, employee liabilities, foodborne illness, slip and fall, manufacturing defects, and prescription errors.
- Managed suit files across areas of liability and coverage, addressing jurisdictional and contractual disputes.
- Coordinated with defense attorneys to facilitate information exchange for discovery and client defense.
- Address complicated coverage issues including establish coverage priority with lease agreements, cleaning and maintenance contracts.
Multi-Jurisdictional Supervisor
National Car Rental
Edina, MN
01.1999 - 01.2002
- Monitored best practices across multistate operations to ensure compliance with jurisdictional guidelines.
- Developed manual detailing bad faith statutes and guidelines for all 50 states to support legal compliance.
- Oversaw litigation files to ensure adherence to handling protocols and regulatory standards.
- Directed professional staff and managed reporting personnel.
Claims Adjuster
Allstate Insurance
Eden Prairie, MN
01.1995 - 01.1999
- Assessed injury claims and coordinated evaluations for minor impact soft tissue cases (MIST), ensuring thorough claim processing.
- Established rapport with unrepresented claimants through effective customer service, reducing need for attorney representation.
- Participated in claims congress, traveling to venues to address needs and challenges in claims environment with stakeholders.
Education
Bachelors of Science -
University of Wisconsin – Stout
Menomonie, WISkills
- Claims management
- Claims assessment
- Claims processing
- Litigation strategies
- Dispute resolution
- Risk assessment
- Organizational planning
- Leadership skills
- Communication skills
Professional Certification And Training
- LPCS – Legal Principals Claim Specialist
- ACLA – Automobile Claims Law Associates
- CRIS – Construction Risk Insurance Specialist
- 3rd Degree Black Belt in Tae Kwon Do and Certified Instructor
- Practitioner 4 in Krav Maga
- Jujitsu
- Self Defense Instructor - Kids, Businesses and college campuses
- President - Chaska Chan Carver Clay Trap Club / High School Team
- Alpha Phi Sorority – Guard Marshal & Historian
Professional Knowledge Skills And Abilities
Ten plus (10+) years in a business leadership role supervising multi jurisdiction, multi lines claims. twenty plus (20+) years in leadership roles throughout community and outside organizations., Ability to build strong professional relationships with internal and external customers. Develop and mentor associates to ensure they are in compliance with client’s expectations and goals as well as a company’s Best Practices., Abilities to communicate with a broad range of individuals including clients, program management, internal and external colleagues, legal representatives both internal and external as well as claimants and vendors., Ability to create and/or review both internal and external reports, apply to the current function of the team and assess areas of success or improvement. Review and assess potential outside candidates for roles within our team. Review and assess current colleagues for developmental and promotional opportunities., Ability to use research and analytical skills to address relevant laws, statutes and/or regulatory matters that affect the company and the client. Review and assess coverage., Ability to negotiation conflict to an amicable resolution by assessing facts, numbers, case law and material evidence., Ability to manage diverse colleagues, clients and extensive caseloads. The ability to identify and prioritize projects and deadlines for the company and the client.
Timeline
Claims Assistant Manager
Sedgwick
07.2017 - Current
Claims Analyst
Cobb, Strecker, Dunphy & Zimmerman
07.2016 - 06.2017
Casualty Claims Adjuster
Western National Mutual Insurance Group
08.2005 - 07.2016
Multi-Line / Multi-Jurisdictional Casualty Claims Examiner
SUPERVALU Dedicated Unit (Kemper & REM)
01.2002 - 08.2005
Multi-Jurisdictional Supervisor
National Car Rental
01.1999 - 01.2002
Claims Adjuster
Allstate Insurance
01.1995 - 01.1999
Bachelors of Science -
University of Wisconsin – Stout