Deanna M Toscano
Waretown,NJ
Summary
Achieved successful management of multiple priorities through a positive and proactive approach. Contributed to team success by embracing additional responsibilities. Utilized expertise in documentation and dispatching systems to streamline processes. Delivered calm and effective responses during emergencies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Public Safety Telecommunicator
Monmouth County Sheriff's Department
02.2024 - Current
- Provided mentorship, training, and daily support to team members, ensuring high performance, procedural compliance, and consistent service delivery.
- Supervised and coordinated a team of 30+ personnel in a high-pressure, time-sensitive environment requiring strong leadership and decision-making skills.
- Assisted in the development and implementation of operational workflows to improve efficiency, communication, and team responsiveness.
- Conducted routine inspections and performed basic troubleshooting and maintenance on critical communications equipment, ensuring minimal downtime.
- Managed real-time communications and data flow between teams and departments, including sensitive or confidential information, with a focus on accuracy and discretion.
- Identified and responded to technical issues or disruptions, implementing corrective actions and reporting according to established protocols.
- Maintained up-to-date status tracking for field teams and ensured availability of on-call personnel to support operational readiness.
- Oversaw data integrity and compliance for various internal and external record systems (e.g., NCIC, AOC), maintaining accuracy and security of all documentation.
- Evaluated emerging technologies for integration into dispatch operations, improving overall efficiency and effectiveness.
- Mentored junior staff on best practices in crisis management and public safety communication strategies.
- Conducted quality assurance reviews on recorded calls, identifying areas for improvement in both individual performance and overall operations procedures.
- Facilitated coordination efforts among multiple agencies during large-scale incidents or natural disasters, ensuring a unified response strategy.
Public Safety Telecommunicator
Monmouth County Sheriff's Department
05.2018 - 02.2024
- Served as a primary point of contact for incoming requests and high-stakes situations, assessing urgency, prioritizing needs, and coordinating appropriate response strategies.
- Analyzed incoming data to determine severity and scope of incidents, efficiently deploying resources or escalating issues to appropriate departments or external partners.
- Delivered clear, step-by-step instructions to individuals in high-stress situations, including administering life-saving guidance such as CPR or safety protocols, demonstrating calm and confident communication under pressure.
- Offered proactive safety and risk-mitigation advice in critical situations to help protect individuals and minimize property loss prior to the arrival of official responders.
- Operated advanced communication systems to monitor and transmit time-sensitive data, ensuring seamless information flow across teams and departments.
- Managed and updated secure databases, performing data entry and queries across multiple national systems (e.g., NCIC) to support decision-making, compliance, and law enforcement collaboration.
- Played a key role in disaster response coordination, facilitating communication and logistical support before, during, and after emergencies to ensure a timely and organized response.
- Trained new telecommunicators on protocols, technology, and emergency response procedures.
- Maintained a calm and professional demeanor while handling high-stress situations, ensuring effective responses to critical incidents.
- Adapted to evolving technology tools utilized in emergency communications, ensuring efficient and effective use of available resources during critical situations.
- Managed multiple calls simultaneously while maintaining focus on each caller''s needs and providing essential support throughout each situation.
Police Officer Class One
Seaside Park Police Department
04.2018 - 10.2018
- Enforcing laws
- Ensuring the safety and security of the public by responding to emergencies, providing assistance to victims, and reducing or preventing involvement in crime
- Building relationships with the community while helping to contribute
- Processing incident reports with accurate detail and factual information
Branch Sales and Service Associate
PNC Bank
05.2016 - 04.2018
- Manage customer experience by identifying opportunities to improve customer's financial wellbeing
- Perform sales conversations through internal and outbound interactions with defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty
- Apply product and procedural knowledge to effectively service customers and adhere to security guidelines
- Provide essential banking and financial services by producing daily operations reports
Education
Bachelor of Arts - Criminal Justice, Psychology
Monmouth University
West Long Branch, NJ01.2014
Skills
- Microsoft Suite: Word, Excel, PowerPoint, Outlook, Teams
- Adobe
- QuickBooks
- HRIS
- Spillman
- NCIC
- AOC/PSAM
- Customer Service
- Data Entry
- Human Resources
- Emergency Response Procedures
- Crisis Management
- Documentation and recordkeeping
- Call Prioritization
- Basic Life Support
Certification
- NJ EMD 17-029
- NECI BASIC 911 17-029
- Basic Life Support CPR and AED
- FEMA IS-00005.a: An Introduction to Hazardous Materials
- FEMA IS-00100.b: Introduction to Incident Command System, ICS-100
- FEMA IS-00100.c: Introduction to Incident Command System, ICS-100
- FEMA IS-00200.c: Basic Incident Command System for Initial Response
- FEMA IS-00700.a: National Incident Management System (NIMS) An Introduction
- FEMA IS-00700.b: An Introduction to the National Incident Management
INTERNSHIP
- Union County Police Department
- Westfield, NJ
- (August 2013 – January 2014)
Timeline
Senior Public Safety Telecommunicator
Monmouth County Sheriff's Department
02.2024 - Current
Public Safety Telecommunicator
Monmouth County Sheriff's Department
05.2018 - 02.2024
Police Officer Class One
Seaside Park Police Department
04.2018 - 10.2018
Branch Sales and Service Associate
PNC Bank
05.2016 - 04.2018
Bachelor of Arts - Criminal Justice, Psychology
Monmouth University