Deanna Mullins
Wise,VA
Summary
Strategic-thinking individual experienced in healthcare including risk management and quality assurance. Offering engaging and pleasant personality with expertise improving customer relationships. Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Successful at prioritizing and managing multiple projects. Looking for a position supporting risk management and quality assurance methodologies in healthcare industry with an organization such as Johnson & Johnson.
Overview
15
15
years of professional experience
Work History
Director of RM, QA, & Compliance
Holston Medical Group
Kingsport, TN
02.2020 - Current
- Provided RM, QA & Compliance skills to approximately 1,000 staff members including 200 providers.
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Provided documentation of processes to comply with regulations and company policies.
- Maintained knowledge of regulatory requirements from accrediting bodies and federal, state and local requirements.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
Risk Manager
Holston Valley Medical Center
Kingsport, TN
06.2010 - 02.2020
- Manage risk management skills for 500 bed acute care specializing in cardiac, NICU, and med/surg floors to improve risk control and mitigation.
- Analyzed impact of environmental disasters to physical data centers and create and implement response plans.
- Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.
- Advised senior managers on policy strategies for reducing liability and preventing losses.
- Handled legal claims according to internal risk management policies, keeping liability minimized by leveraging expertise and available tools.
Nurse Manager
Independent Home Health Care
Coeburn, VA
04.2007 - 06.2010
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Supervised, directed and motivated high-quality performance from nursing staff.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Engaged and participated in consults, patient care plan development and patient monitoring.
- Delivered expert case management, milieu management, medication administration and emergency intervention.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Established and continuously optimized unit schedules and individual work assignments.
- Managed 10 nurses and nursing activities by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
- Conducted patient assessments and developed treatment plans.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Fostered improvement in staff development, personnel training and standards of patient care.
Education
Master of Science - Nursing
Grand Canyon University
Phoenix, AZ04.2023
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ09.2021
Associate of Science - Nursing
Excelsior College
Albany, NY04.2010
LPN - Nursing
Wise County Vo-Tech
Wise, VA04.1996
Skills
- Care Coordination
- Creative Problem Solving
- Production Details Brainstorming
- Medical Recordkeeping
- Time Management
- Task Delegation
- Clear Patient Communication
- Performance Evaluations
- Medical Supply Management
- Compassionate and Caring
Timeline
Director of RM, QA, & Compliance
Holston Medical Group
02.2020 - Current
Risk Manager
Holston Valley Medical Center
06.2010 - 02.2020
Nurse Manager
Independent Home Health Care
04.2007 - 06.2010
Master of Science - Nursing
Grand Canyon University
Bachelor of Science - Nursing
Grand Canyon University
Associate of Science - Nursing
Excelsior College
LPN - Nursing
Wise County Vo-Tech
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