Deanna Najarro
Lake Worth,FL
Summary
Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.When I worked as a cashier I learned how to use different POS system and committed to my job duty was friendly with our costumers was responsibile for my stockng area and keeping by draw balances with daily transaction we had .
Overview
11
11
years of professional experience
Work History
Medical Scheduler
Baptist Health South Florida
05.2019 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
Front Desk Receptionist
Orthopedic Surgery Associates
03.2016 - 03.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Cashier
Walmart
04.2013 - 05.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
Education
Medical Assistant - Medical
Fortes
Palm Springs FL2013
High School Diploma -
Forest Hill Community High School
West Palm Beach, FL05.2011
Skills
- Appointment Coordination
- Reception oversight
- HIPAA Compliance
- Strong Organization
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Scheduler
Baptist Health South Florida
05.2019 - Current
Front Desk Receptionist
Orthopedic Surgery Associates
03.2016 - 03.2018
Cashier
Walmart
04.2013 - 05.2014
Medical Assistant - Medical
Fortes
High School Diploma -
Forest Hill Community High School