DEANNA NAVA
Federal Way,WA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Server
Bonaventure Assisted Living
Seattle, WA
03.2025 - Current
- Provided exceptional dining service to residents, ensuring satisfaction and comfort during meals.
- Collaborated with kitchen staff to facilitate timely meal delivery and address dietary needs.
- Trained new servers on menu items, service protocols, and resident engagement techniques.
- Managed dining room setup and cleanliness, adhering to safety and sanitation standards.
Associate, Cashier
Fred Meyer
12.2022 - 02.2023
- Processing sales transactions and taking payments
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining accurate cash drawer balances through diligent reconciliation.
Cashier, Barista
Starbucks
01.2021 - 06.2021
- Ensuring customer satisfaction by catering to guests' needs.
- Providing menu recommendations and additional information.
- Preparing coffee using various preparation techniques and equipment.
- Selling coffee and coffee grinding and brewing equipment.
- Handling cash and credit transactions.
- Maintaining inventory and managing storage and supplies.
- Maintaining a safe, healthy, and appealing work environment
Production, Accounts
Sterile Surgical Systems
05.2020 - 01.2021
- Prepares orders (surgical equipment/clothing) for hospital delivery
- Helps out in production areas when finished preparing orders
- Handling other crew members, holding them accountable for their job duties.
- Trained new employees and made sure they are abiding by company policies
Crew Member, Receptionist
Hotel Nexus
08.2018 - 11.2018
- Dealings with bookings
- Completing procedures when guests arrive and leave
- Choosing rooms and handing out keys
- Preparing bills and taking payments
- Dealing with special requests from guests
- Answering questions
- Dealing with complaints and problems
Production, Accounts
Alaska Cleaners
06.2016 - 02.2017
- Prepares orders (surgical equipment/clothing) for hospital delivery
- Helps out in production areas when finished preparing orders
Crew Member, Cashier
McDonald's
03.2016 - 05.2016
- Excellent customer service while taking orders and handling money
- Connecting well with customers and giving them the best care and service possible
- Able to cope with different people and effective problem solver
- Adaptable to pressure, responsible, organized and hardworking
- Friendly, courteous and enthusiastic
- Practiced cleanliness
- Able to collaborate and work well in a team setting
Education
High School -
St. Mark High School
Bacoor, Philippines01.2016
Skills
- Bilingual (English/Tagalog)
- Excellent Customer Service
- Strong work ethic
- Reporting Skills
Timeline
Server
Bonaventure Assisted Living
03.2025 - Current
Associate, Cashier
Fred Meyer
12.2022 - 02.2023
Cashier, Barista
Starbucks
01.2021 - 06.2021
Production, Accounts
Sterile Surgical Systems
05.2020 - 01.2021
Crew Member, Receptionist
Hotel Nexus
08.2018 - 11.2018
Production, Accounts
Alaska Cleaners
06.2016 - 02.2017
Crew Member, Cashier
McDonald's
03.2016 - 05.2016
High School -
St. Mark High School