Deanna Nichole Martinez
Atascadero,CA
Summary
Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and financial tasks. Track record of resolving conflicts and maintaining high occupancy rates.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Property Manager
Six Star Properties
San Luis Obispo, California
08.2022 - Current
- Manage 626 student housing units- Sister Property 24 units.
- Collect and deposit monthly rent.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with legal counsel to resolve tenant disputes.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Developed strong relationships with vendors to negotiate favorable contracts for services such as maintenance, landscaping, and security.
- Supervised leasing consultants, maintenance technicians, and other onsite staff to maintain a high level of service for residents across multiple properties.
Facilities Manager
Holiday Inn and Suites
07.2021 - Current
- Prepared and reviewed operational reports and schedules
- Conducted classes to teach procedures to staff
- Oversaw maintenance and repair of machinery, equipment and electrical and mechanical systems
- Planned, administered and controlled budgets for contracts, equipment and supplies
- Acquired, distributed and stored supplies
- Set goals and deadlines for department
- Assisted with new hire orientation and employee training
- Developed departmental objectives, budgets, policies, procedures and strategies
- Experienced with social media and communications platforms
- Conducted staff meetings to relay general information or to address specific topics
- Performed routine and scheduled maintenance services
- Responded quickly to meet customer needs and resolve problems
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Troubleshot minor problems and reported larger technical issues
- Monitored facility to ensure that it remained safe, secure and well-maintained
Property Manager II
Winn Companies
06.2019 - 07.2020
- Marketed vacancies through social media and partnerships with local leasing agents
- Negotiated and finalized lease terms and agreements
- Verified continuous compliance with state and federal regulations and retained related documentation
- Kept updated records of property vacancies and lease renewals to proactively fill open units
- Planned and scheduled general maintenance, major repairs, and remodeling projects for properties
- Prepared detailed budgets and financial reports for properties
- Inspected grounds, facilities and equipment routinely to determine necessity of repairs and maintenance
- Investigated and resolved tenant complaints, following management rules and regulations
- Evaluated tenant eligibility in alignment with income restrictions and government regulations
- Monitored common areas for maintenance and repair needs
- Met with prospective tenants to show properties and explain terms of occupancy
Regional Property Manager
Mid Cal Property Management
10.2012 - 05.2019
- Prepared and administered contracts for provision of property services, such as cleaning, maintenance and security services
- Directed collection of monthly rental fees and monitored past due accounts
- Solicited and analyzed bids from contractors for repairs, renovations and maintenance
- Ensured that were in line with rental markets
- Monitored common areas for maintenance and repair needs
- Directed collection of monthly rental fees and monitored past due accounts
- Negotiated management and service contracts, obtaining most cost-effective pricing
- Kept updated records of property vacancies and lease renewals to proactively fill open units
- Managed and oversaw operations for multiple commercial and residential properties
- Prepared detailed budgets and financial reports for properties
- Negotiated and finalized lease terms and agreements
- Investigated and resolved tenant complaints, following management rules and regulations
- Marketed vacancies through social media and partnerships with local leasing agents
- Planned and scheduled general maintenance, major repairs, and remodeling projects for properties
- Issued 1099s and cash flow statements
- Assisted with evictions and court hearing
- Performed accounts receivables and payables
Education
Certification - Business Administration
SAN JOAQUIN VALLEY COLLEGE
Atascadero, CA05.2021
Skills
- Bilingual (Spanish)
- Leasing and sales
- Maintenance knowledge
- Eviction Procedures
- Tenant and eviction laws
- Multi-family property management
- Marketing and Advertising
- Maintenance Coordination
- Legal knowledge
- Staff Management
Certification
Business Office Administration Certificate
References
Available upon request
Timeline
Property Manager
Six Star Properties
08.2022 - Current
Facilities Manager
Holiday Inn and Suites
07.2021 - Current
Property Manager II
Winn Companies
06.2019 - 07.2020
Regional Property Manager
Mid Cal Property Management
10.2012 - 05.2019
Business Office Administration Certificate
Certification - Business Administration
SAN JOAQUIN VALLEY COLLEGE
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