Deanna Nichols
Granby,CT
Summary
Seasoned Regional Director with comprehensive experience in strategic planning, team leadership, and market expansion. Demonstrates strong abilities in fostering collaboration and driving operational efficiency across various regions. Noteworthy contributions include successful business growth initiatives and the establishment of robust regional teams. Showcases strong ability to identify opportunities for revenue growth and maintain strong stakeholder relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Regional Director
American Family Care, Inc
West Hartford, CT
06.2022 - Current
- Developed and implemented strategies to improve operational efficiency across the region.
- Reviewed financial reports and identified opportunities for cost savings.
- Managed regional staff, including hiring, training, performance reviews and disciplinary actions.
- Ensured compliance with all local, state and federal regulations related to operations in the region.
- Conducted regular meetings with senior management to review progress towards goals and objectives.
- Monitored customer service levels and took corrective action when necessary.
- Established key performance indicators to measure operational effectiveness in the region.
- Collaborated with cross-functional teams to ensure alignment between departments on regional initiatives.
- Implemented new technologies and systems to optimize operational efficiencies in the region.
- Led process improvement projects focused on increasing quality standards throughout the region.
- Created policies and procedures related to safety, security, personnel management and other topics.
Center Administrator
American Family Care, Inc
West Hartford, CT
11.2017 - 06.2022
- Developed and implemented administrative procedures to improve operational efficiency.
- Coordinated meetings and events, including scheduling rooms, arranging catering services, and preparing agendas.
- Answered incoming calls and emails from customers promptly and professionally.
- Assisted with hiring new staff members, conducting interviews and providing orientation materials.
- Maintained accurate personnel files for all employees in accordance with applicable laws.
- Created detailed reports on departmental activities and presented them to management.
- Ensured compliance with safety regulations by regularly inspecting facilities.
- Updated inventory records for office supplies and equipment as needed.
- Developed training programs for new hires on policies, procedures, and job duties.
- Managed payroll processing for all employees in a timely manner using appropriate software applications.
- Supervised daily operations of the center's front desk, assigning tasks to staff members as needed.
Education
Bachelor of Science - Nursing Practice
University of Vermont
Burlington, VT05-1997
Skills
- Staff Oversight
- Client Relationships
- Meetings and presentations
- Performance reporting
- Employee Recruitment
- Innovation and Creativity
- Staff Training and Development
- Staff Management
- Operations Management
Certification
- BLS certified
- BAT training certified
References
References available upon request.
Timeline
Regional Director
American Family Care, Inc
06.2022 - Current
Center Administrator
American Family Care, Inc
11.2017 - 06.2022
Bachelor of Science - Nursing Practice
University of Vermont
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