Deanna Nicholson
Taylor,MI
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
21
21
years of professional experience
Work History
Store Manager
Party City
Livonia, MI
02.2019 - Current
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Created weekly work schedules for store personnel.
- Developed strategies to maximize sales and profitability.
- Recruited, trained, and supervised new employees.
- Delegated work to staff, setting priorities and goals.
- Established customer service standards and monitored staff compliance.
- Strengthened workflow productivity by hiring, managing, and developing top talent.
- Updated and maintained store signage and displays.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Assessed operational efficiency of the store's departments.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Established store tactics and strategies to achieve operational performance and sales goals.
Store Manager
Party City
Ann Arbor, MI
03.2013 - 02.2019
- Developed strategies to maximize sales and profitability.
- Recruited, trained, and supervised new employees.
- Delegated work to staff, setting priorities and goals.
- Strengthened workflow productivity by hiring, managing, and developing top talent
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Preserved product quality by keeping stockrooms and disposing of damaged items.
- Resolved customer complaints promptly.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed inventory tracking and physical inventory counts to minimize loss.
Store Manager
Party City
Allen Park, MI
03.2010 - 03.2013
- Inventory management to control shrink and increase sales, and the use of computer-generated ordering.
- Customer service goals and training through coaching, role play, and staff.
- Maintaining store standards to a very high level.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Store Manager
Party America
Westland, MI
09.2003 - 09.2005
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Delegated work to staff, setting priorities and goals.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured compliance with safety regulations and company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Robichaud High School
Dearborn Heights, MI06-1991
Some College (No Degree) -
Eastern Michigan University
Ypsilanti, MISkills
- Inventory management
- Sales strategy
- Employee training
- Merchandising standards
- Customer relationship management
- Operational efficiency
- Problem-solving
- Time management
- Conflict resolution
- Cash handling
- Work Planning and Prioritization
References
References available upon request.
Timeline
Store Manager
Party City
02.2019 - Current
Store Manager
Party City
03.2013 - 02.2019
Store Manager
Party City
03.2010 - 03.2013
Store Manager
Party America
09.2003 - 09.2005
High School Diploma -
Robichaud High School
Some College (No Degree) -
Eastern Michigan University
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